What are the responsibilities and job description for the Field Service Engineers position at JEOL USA, Inc.?
Responsibilities :
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment
Complete and submit field service reports and weekly expense reports
Field Service Requirements :
An Associate's degree in engineering and / or science from an accredited college or university; plus 6 months electronics or related experience and / or training; or an equivalent combination of education and experience
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
A valid driver's license and passport are required
Up to 30% overnight travel is anticipated
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