What are the responsibilities and job description for the Field Service Technician position at JEOL USA, Inc.?
Field Service Technician
As a field service technician in the Richland, WA area you will travel daily to customer sites to install scientific instruments and provide hands on technical support, routine maintenance, troubleshooting, and repair electron microscopes for clients.
Field Service Responsibilities:
Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications
Independently diagnose and repair electron microscopes within the territory
Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem
Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work
Resolve problems with affected instrument or prepare a report of findings and recommendations
Consistently exercise discretion and independent judgment in resolving problems
Provide on-site technical assistance to troubleshoot and repair equipment
Complete and submit field service reports and weekly expense reports
Field Service Requirements:
An Associate’s degree in engineering and/or science from an accredited college or university; plus 6 months electronics or related experience and/or training; or an equivalent combination of education and experience
Excellent customer service skills
Hands-on technical experience with installation and repair of equipment
Knowledge of and ability to apply analog, digital, and RF electronics
A basic understanding of troubleshooting techniques and approaches
A valid driver's license and passport are required
Up to 30% overnight travel is anticipated
JEOL offers:
- competitive salaries and a comprehensive benefits package
- 401K plan with a match
- Company car
- Opportunities for advancement
About JEOL:
Since 1949, the JEOL legacy has been one of providing solutions for innovation. JEOL positively challenges the world's highest technology, forever contributing to the progress in both Science and Human society through its products.
We have 70 years of expertise in the field of electron microscopy, more than 60 years in mass spectrometry and NMR spectrometry, and more than 50 years of e-beam lithography leadership. The primary business of JEOL USA is the sales of new instruments and peripherals and support of scientific instruments throughout the United States, Canada, Mexico, and South America.
How to Apply:
If you have the desire to work in an industry where your work contributes to progress in science and society, please complete an online application at http://ww.jeolusa.com/careers
To gain insight about what it’s like to work at JEOL please view our employee videos at http://www.jeolusa.com/ABOUT-US/Career-Opportunities/Working-at-JEOL
JEOL USA, Inc. is an Equal Opportunity Employer. Applications from protected veterans, and individuals with disabilities are strongly encouraged.
Job Type: Full-time
Pay: $28.00 - $31.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $28 - $31
