Information Systems Support Specialist

Location: Onsite, Brunswick, GA

Are you a self-starter with a curious mind and need to solve problems? If you said yes and are interested in growing your career, while being the frontline IT resource for our employees, this might be the role for you. PAR Systems is a world leader in the design and development of cutting edge software, automation, and control systems in a variety of industries, including Life Science, Aerospace, Nuclear and Marine. Our focus on technology, quality, and new ideas extends beyond our products, as we look to add diverse, dynamic, and dedicated people to our company.

Success Criteria

As an Information Systems Support Specialist, you will work with the IS team and be one of the primary interfaces with employees onsite and virtually. You'll help ensure our teams have the tools and resources to meet our customer needs with a fun mix of hands-on and virtual technical troubleshooting - from workstations, to printers to performing initial triage of hardware, software, networking, telephone issues, the experience you'll gain is endless. As an investigator in our tier one problem resolution process, you'll get to interact with employees to determine what steps are next and in many cases be the hero and advisor in resolving simple to complex issues for our end users. But don't worry, you are not alone, we have a skilled team of people that can also assist. So when tier two or three is needed, you get to make the call and phone a friend to take on the next steps.

• Global team recognized for their passion of inventing
• First-of-a-kind product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition & Relocation Reimbursement

Jered, a PAR Systems company, is an equal opportunity employer and we value inclusion and diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs.

• Up to 1 year experience or general knowledge preferred (Active Directory, Exchange, Office 365, MS Teams, Windows 10 operating systems, SolarWinds Help Desk or equivalent system, LogmeinRescue)
• Strong communication skills, especially with non-technical users
• Able to provide after-hours support for emergencies, as needed
• Basic understanding of network infrastructure and wireless systems
• Associates or other Technical Degree/Certification (completed or in progress)
• Basic knowledge of configuring deployment tools such as PDQ Deploy or InTune, Microsoft Server 2019, VEEAM, Virtual Environments, Group Policy Objects, etc. (preferred)
• Basic knowledge of security frameworks such as NIST 800-171 and CMMC requirements (preferred)
• Familiarity with various Engineering software solutions (preferred)
• US Person