What are the responsibilities and job description for the Team Member position at Jeremiah’s Ice?
A Jeremiah’s Italian Ice Server represents the face of Jeremiah’s and is responsible for assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest!
Servers should behave and present themselves in a manner that is in line with the personality and values of the Brand. We seek genuinely friendly, outgoing, vibrant individuals that will enhance the guest’s experience through their ability to deliver a happy smile and five-star guest service. Additionally, it is important to note that there is a certain degree of physical demand associated with our positions. Servers are expected to lift heavy ice buckets, ice cream cases and fulfill mashing duties every shift.
Job Responsibilities:
- Take guests’ orders with a friendly smile.
- Maintain respectful relationships with co-workers, refraining from gossip.
- Creating flavorful experiences for each guest according to five-star service.
- Answering questions – accurately and politely.
- Serving all guests efficiently while maintaining superior five-star service.
- Serving Jeremiah’s products that consistently exceed expectations in image and quality.
- Demonstrating impeccable product knowledge.
- Performing opening and closing responsibilities.
- Offering suggestions and guidance to guests pertaining to our menu and services.
- Preparing all Jeremiah’s Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor.
- Maintaining a unit that is both so fresh and so clean.
- Stocking and organizing the store for maximum efficiency.
- Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program, and other operational knowledge.
- Handling cash and other forms of payment.
We're always on the lookout for fun and upbeat individuals interested in joining our exciting team. Join Jeremiah’s Ice as we scoop up our tasty frozen treats with a smile. It’s truly a rewarding experience to brighten a customer’s day with one of our colorful, delicious treats!
