What are the responsibilities and job description for the Lead Server position at Jeremiah's Italian Ice?
A Jeremiah’s Italian Ice Lead Server represents the face of Jeremiah’s and is responsible for leading their shift by assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest. A Lead Server may be responsible for opening/closing the store, counting registers and ensuring their shift runs smoothly.
What will you do?
What will you do?
- Take guests’ orders with a friendly smile.
- Exhibiting the desire to work on a team and embrace a collaborative work environment.
- Maintain respectful relationships with co-workers, refraining from gossip.
- Creating flavorful experiences for each guest according to five-star service.
- Answering questions – accurately and politely.
- Serving all guests efficiently while maintaining superior five-star service.
- Conduct daily pre-shift huddles (Chill Chats) to review Launch Pad.
- Serving Jeremiah’s products that consistently exceed expectations in image and quality.
- Demonstrating impeccable product knowledge.
- Performing opening and closing responsibilities.
- Offering suggestions and guidance to guests pertaining to our menu and services.
- Preparing all Jeremiah’s Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor.
- Maintaining a unit that is both so fresh and so clean.
- Ordering product, stocking and organizing the store for maximum efficiency.
- Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge.
- Handling cash and other forms of payment.
- Count drawers at open/close.
- Ensure side work is complete.
- Ensure the work environment is safe, secure and healthy by following sanitation standards and procedures, complying with legal regulations, maintaining the patio, walkways and parking lot.
