Call Center Specialist

Call Center Specialist

Jericho Road Community Health Center is actively seeking a Call Center Specialist. This position is full-time, within the call center department, working at our Broadway location.

Work with a Purpose

Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Why Jericho: Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible. Jericho offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions.

Responsibilities:

• Handle telephone calls regarding scheduling patients for appointments
• Manage high quantity of inbound calls in a timely manner
• Make outbound calls in response to triages or at request of provider or staff
• Schedule and confirm appointments with patients at all clinical locations
• Attend to patients needs with patience and exemplary listening skills
• Well versed in documenting properly and utilizing triage reason codes appropriately
• Follow communication “scripts” when handling different topics
• Must have the ability to multitask while dealing with patients in the office and on the phone
• Support the Front Desk Operations in our all-clinical locations with follow up calls to patients that are both active and inactive
• Answer multiple phone line systems to schedule new patients for all clinical locations
• Communicate with our referring doctors and their practices as needed.

Qualifications:

• High School graduate or GED equivalent
• Electronic medical record knowledge needs preferred (Medent EMR)
• Fluency in both English and preferred language both verbal and written
• Previous experience in a call center or customer service role preferred
• Ability to meet daily quota of 70 calls per day
• Knowledge of computers, some medical terminology, procedures, and medications

Rate: $16.50 per hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.