What are the responsibilities and job description for the Glass Advisor at Jerry Ulm Chrysler Dodge Jeep Ram position at Jerry Ulm CDJR?
Jerry Ulm Chrysler Dodge Jeep Ram is a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between
In addition to competitive pay, we offer our associates the following benefits:
- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs
RESPONSIBILITIES:
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify glass needs, resolving customer concerns, and sells additional services when appropriate.
- Accurately enter claim data into system.
- Guide customer through process of filing a glass claim.
- Verify customer insurance coverage and deductible amounts, ensure information is communicated to customer.
- Communicates with customer about status of work.
- Coordinates activities to ensure install is right the first time and completed on time.
- Obtains the customer’s written approval on all glass repair or replacement orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished glass order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds OEM Customer Satisfaction Index expectations
- Delivers the right car in perfect condition every time.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
- see hiring manager for details
EOE/DFWP
