Service Manger

As a Service Manager you will oversee our service department operations to ensure exceptional customer service and efficient workflow. The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

This role is vital in maintaining our reputation as a top-tier dealership while enhancing customer satisfaction and loyalty.

Responsibilities

• Manage daily operations of the service department to ensure high-quality service delivery.
• Supervise and train service technicians to enhance their skills and efficiency.
• Develop and implement effective service processes to improve customer satisfaction.
• Handle customer inquiries and complaints promptly and professionally.
• Monitor service department performance metrics to identify areas for improvement.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and personnel.

Qualifications

• Proven experience as a Service Manager or similar role in an automotive dealership setting.
• Strong knowledge of automotive systems and repair processes.
• Excellent leadership skills with the ability to motivate and manage a team effectively.
• Outstanding customer service skills with a focus on building long-term relationships.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Familiarity with service writing software and dealership management systems is preferred.
• Mechanical knowledge is essential; certification as a mechanic is a plus.

Job Type: Full-time

Pay: $96,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Automotive Service manager: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Kaneohe, HI (Required)

Ability to Relocate:

• Kaneohe, HI: Relocate before starting work (Required)

Work Location: In person

Salary : $96,000 - $120,000