What are the responsibilities and job description for the Coffee Shop Supervisor position at JERRYS NUGGET INC?
Job Summary:
Directly support and enforce all initiatives given by the Executive in order to foster an environment of exceptional customer service and high employee productivity by supervising all Coffee Shop personnel and operations in accordance with Health Department standards and Company policies and procedures.
Essential Job Functions:
- Resolve customer complaints or other disputes in a fair and patient manner
- Regularly provide guests with personal attention through table touches and friendly greetings upon their arrival and departure
- Inform Executive of all relevant information and irregularities occurring in the Coffee Shop
- Make adjustments on Food and Beverage checks when situation warrants
- Ensure that all equipment is in good working order to provide a clean and hazard free work area
- Accomplish staff results by training employees; communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Schedule employees in accordance with customer volumes
- Ensure that employees maintain proper cards (Health Card, Gaming Card, Tam Card)
- Track and manage employee attendance on shift (absenteeism, tardiness, overtime) by completing proper documentation
- All other duties that may be assigned
