One Love Pickleball Front Desk Staff

Job Title
Front Desk Staff

Reports To
Assistant Manager and Operations & Sales Manager

Job Summary
The Front Desk Staff performs overall Front Desk operational tasks, including welcoming Visitors and Members to the club, checking in Visitors and Members for reservations, processing transactions, providing customer service and updating Visitor and Member accounts in the business management software.

Essential Duties and Responsibilities

• Operations
  • Welcome Visitors and Members to the club
  • Check-in every Visitor and Member for their reservation upon club entry
  • Learn, utilize and become a strong user of the PodPlay membership software
  • Process payments for pro shop items, balls, grab-and-go etc.
• Membership
  • Help Visitors decide to join the club
  • Access Member accounts and update reservations and other account information
• Club Events
• Manage designated club events (ie Open Play and Round Robins etc.)
• Manage designated club Ambassadors
• Club Communications
  • Proactively communicate with Visitors and Members about upcoming club events
  • Provide exceptional customer service to Visitors and Members
  • Manage and monitor the One Love Pickleball mobile app chat and other channels TBD
• Academy
  • Proactively support the OLP Academy in all ways possible
  • Proactively connect Visitors and Members with OLP Academy programming
• Overall Club Cleanliness & Tidiness
  • Focus on entry, desk, common areas, court areas, changing rooms and bathrooms
  • Proactively inspect the overall club and use a hands-on approach to improvement
  • Help manage the Housekeeping Staff shift calendar / schedule
  • Help manage Housekeeping Staff
• Take On Additional Responsibilities As Assigned

Compensation

• $16/hour