What are the responsibilities and job description for the Customer Service Specialist position at Jessica Connally Farmers Insurance?
Join us and grow your career to new heights. Connally Insurance is a local Farmers Agency in Monterey, California, and is looking for a confident, experienced office professional to join our team. In this Full-Time position, you will be responsible for answering customer questions, managing projects and confidently helping our clients. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers. If you are ready to grow your career, Apply Today!
Benefits
Hourly Base Salary Bonus Opportunities
Evenings Off
Career Growth Opportunities
No Weekends
401K
Hands on Training
Paid Time Off (PTO)
Retirement Plan
Responsibilities
- Answer incoming phone calls in a friendly manner.
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in our client management system.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Provide exceptional customer service and support.
- Develop and maintain client relationships.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Assess and identify the wants and needs of your customer(s) over the phone.
Requirement
Salary : $22 - $25