What are the responsibilities and job description for the Customer Service Representative position at Jesup Veterinary Clinic?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to analyze customer needs effectively.
Responsibilities
- Provide outstanding client services by addressing inquiries and resolving issues promptly.
- Communicate effectively with customers via phone.
- Perform data entry tasks accurately while maintaining confidentiality of client information.
- Utilize phone etiquette to handle calls professionally and courteously.
- Collaborate with team members in an office.
- Maintain detailed records of customer interactions and transactions in the database.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is preferred.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Previous experience in client services in a medical office is necessary
Join our team as a Customer Service Representative and contribute to creating exceptional experiences for our clients!
Job Type: Part-time
Expected hours: No less than 12 per week
Shift:
- Morning shift
Work Location: In person