What are the responsibilities and job description for the Charter Operations Representative position at Jet Aviation?
Charter Operations Representative
Location :
Burbank, CA, US, 91505
Flexible Work Arrangement : Hybrid
Job Category : Flight Services
Career Level : Professional
Requisition Id : 3469
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The Charter Operations Representative position is committed to proactively developing and maintaining a client base for the purpose of expanding overall charter sales activities. They provide clients with accurate and timely information while multi-tasking in a team environment with minimum supervision. They will work at least two of their four 10-hour shifts from the office.
The schedule will be : Tuesday-Wednesday 9am ET-8pm ET, Saturday 12 : 30pm ET- 11 : 30pm ET and Sunday 1 : 00pm ET - 12am ET. Initial training and onboarding will be aligned with daytime hours.
The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position, will be as follows : $26.44 - $33.65 hourly, equivalent to $55,000 - $70,000 annually.
Candidates will be prioritized by their proximity to these Jet Aviation hub locations. Please list the location that interests you, in your application :
Teterboro, NJ
Bedford, MA
Chicago, IL
Scottsdale, AZ
Burbank, CA
West Palm Beach, FL
Bozeman, MT
Minimum Requirements
At least 2 years of experience using MS Office, including but not limited to WORD, EXCEL, POWERPOINT, and OUTLOOK
A minimum of 2 years of hands on experience in the aviation industry, preferably in a scheduling or operations role.
Proficiency in either charter scheduling or FBO (Fixed Base Operation) scheduling, depending on previous role within organization
Must demonstrate determination and resilience in handling challenging situations and unexpected changes that can occur in the fast-paced aviation industry.
The ability to persevere and find solution under presume is a crucial attribute for success in this role
Must possess strong multitasking skills to handle various tasks simultaneously
May be required to be over age 18 and a valid driver’s license with a clean driving record
Minimum of high school or trade school diploma
Main Responsibilities
Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing
Responsibilities are within the Sales Support and Administration function as a generalist or in a combination of disciplines
Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls
Accepts orders, closes sales, maintains customer records, and completes required documentation Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems
May have an assigned product line that may overlap other sales teams' territories
May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Desired Characteristics
Avianis and / or SAP knowledge preferred Customer focused; externally focused with a strong market perspective
Excellent communications, customer service and people skills
Possess an empathetic, collaborative, and stimulating communication approach
Results driven; able to execute with high personal accountability
Strong initiative and self-direction
Ability to lead and work with others to achieve desired results
Ability to manage multiple projects and departments simultaneously
Excellent persuasion and negotiation skills Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment & Transparency)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
Additional Details
We offer a comprehensive benefits and total rewards package designed to support your well-being and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally.
At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Salary : $55,000 - $70,000
