What are the responsibilities and job description for the Customer Service Agent (Part-Time) position at Jet Aviation?
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.
Compensation Data
The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows : $18.00-$19.00 per hour
Minimum Requirements
- High School Diploma / GED
- Ability to read and communicate in English
- Ability to work flexible schedules and in various weather conditions
- Must obtain an Airport ID Badge within 30 days of employment
- Must have a valid drivers license
Main Responsibilities
Main Responsibilities Cont.
Desired Characteristics
Willingness to always provide a five-star experience
Aware and sensitive to the concept of luxury and best in class quality
Is positive and has cross-cultural awareness
Physical Demands
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive / depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.
Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Salary : $18 - $19
