What are the responsibilities and job description for the Lobby Attendant (Customer Service Assistant) position at Jet Aviation?
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
The Lobby Attendant ensures the cleanliness, functionality, and welcoming atmosphere of the lobby area. A key focus is on maintaining and monitoring the food and snack station, assisting customers with their needs, restocking supplies, and maintaining accurate restock logs. This role is integral in delivering an exceptional guest experience through attentive service and attention to detail.
Compensation Data
The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows : $18.00 - $21.00 per hour.
Minimum Requirements
- High school diploma or equivalent required
- Previous experience in hospitality, food service, or customer service is preferred
- Excellent communication and organizational skills
- Ability to multitask and prioritize tasks efficiently
- Professional appearance and demeanor
- Must have a valid drivers license
Main Responsibilities
o Monitor the food and snack station throughout the day to ensure it remains fully stocked, clean, and organized.
o Restock items promptly, including beverages, snacks, condiments, utensils, and napkins.
o Ensure all food items meet quality standards and are within expiration dates.
o Maintain a daily restock log to track inventory usage and replenishment needs.
o Coordinate with the purchasing or kitchen team to request additional supplies as needed.
o Greet and assist customers and guests in a friendly, professional manner.
o Respond to inquiries about available amenities or services.
o Proactively offer assistance, such as guiding guests to specific areas or addressing immediate needs.
o Restock supplies throughout the lobby area, including magazines, brochures, toiletries (if applicable), and other amenities.
o Keep storage areas organized and maintain an accurate record of inventory levels.
Main Responsibilities Cont.
o Log restocking activities and inventory counts daily or as required.
o Ensure the lobby, food and snack stations, and storage areas remain clean and tidy.
o Wipe down surfaces, remove trash, and sanitize high-touch areas regularly.
o Report any maintenance or cleanliness issues to the appropriate team promptly.
o Adhere to food safety and sanitation guidelines while handling food and beverage items.
o Ensure compliance with health and safety standards for guests and staff.
o Assist with event setup or special requests within the lobby area.
o Coordinate with other departments to meet guest needs effectively.
o Support security by monitoring lobby activity and reporting any unusual behavior or concerns.
Desired Characteristics
Physical Demands
Work Environment
At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That's why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.
Salary : $18 - $21
