What are the responsibilities and job description for the Base Representative, Client Relations - Part Time position at Jet Linx Aviation?
Summary:
The Base Representative, Client Relations provides on-site support for all base duties as needed. The Base Representative, Client Relations show attention to detail regarding the aesthetic and stocking needs of the respective base and are well-trained in flight greeting and interactions with clients.
Duties & Responsibilities:
- Responsible for purchasing stock in accordance with Jet Linx Service Standards submitting accurate and timely expense reports.
- Proactively communicate, document, and resolve complaints, escalating to management as necessary.
- Operate client vehicles cautiously around property including around aircraft/ground equipment as needed. Wash vehicles when appropriate.
- Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx Service Standards.
- Regular and predictable on-site attendance required.
- Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.
- Perform other duties as assigned.
Knowledge, Skills & Abilities:
- Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
- Establish and maintain effective relationships with clients
- Utilize client information for problem resolution and improvements in service
- Ability to work flexible, non-standard hours including nights, weekends, and holidays
- Ability to work both independently and as part of a team
- Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
- Proficient with Microsoft Office Suite
- Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
- Ability to multi-task and complete work within assigned timelines under minimal supervision.
- Self-motivated and willingness to take initiative to research and resolve problems
- Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
- Ability to handle and maintain confidentiality of sensitive information
- Operate office equipment as needed
Education and Work Experience:
- High school diploma or equivalent required
- 1 year of professional customer service experience in an environment with elevated service standards preferred
- Aviation industry experience or interest preferred
Physical Requirements:
- Majority of work is completed in a normal office work environment
- Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
- Must be able to move up to 25 pounds on an infrequent basis
Documentation Requirements:
- Ability to obtain a U.S. driver's license
- Proof of eligibility to work in the US
