What are the responsibilities and job description for the IT Support Technician position at Jet Machine and Manufacturing?
Job Summary
Wulco is searching for an IT Support Technician to join our IT team for a full-time on-site role at our Cincinnati, Ohio locations. This is an entry-level IT role that offers on-the-job training and experience to build on your existing IT skills and knowledge. The ideal candidate will have exceptional customer service skills and 1-2 years of IT experience.
Duties
- Provide first level support for IT issues to internal users both in-person and via email, phone, or chat.
- Setup and maintain computer equipment like desktops and laptops.
- Assist with administration of internal user accounts.
- Assist with updating and maintaining internal IT documentation.
- Work alongside the IT Manager on larger issues or outages.
Required Skills
- Excellent Customer Service and communication skills
- Willing to learn our applications and systems
- Able to work in a mixed IT/OT environment of office area and shop floor
- Ability to troubleshoot and work through complex issues
- Able to stay organized across a wide range of tasks
- Familiarity with Microsoft Windows operating systems, Microsoft Office, and computers in general
Preferred Skills
- Basic understanding of computer networking
- Familiarity with using a ticket system
- Experience with Active Directory and computers in a domain environment
- Experience with Windows Server OS and virtualization (vmware, Hyper-V, etc)
- Experience with ERP software
- At least 1-2 years of relevant school or work experience
Applicant must be a U.S. Citizen and will need to pass a background check.
Benefits available immediately are: medical, dental and vision insurance coverage. Benefits available after a 60 Day probationary period include: paid time off (PTO), paid holidays and matching 401k program (401K Benefit offered after 90 days at next enrollment)
Job Type: Full-time
Pay: $18.00 - $22.50 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekdays
Experience:
- Help desk: 1 year (Preferred)
- Windows: 2 years (Preferred)
Ability to Commute:
- Cincinnati, OH 45237 (Required)
Work Location: In person
Salary : $18 - $23