Quality Manager- JSSI Parts & Leasing

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000 aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

The JSSI Parts & Leasing (JPL) Quality Manager is responsible for all aspects of JPL’s quality, including 3rd party certifications, operational, and customer quality.  This position will be based in JPL’s warehouse in Erlanger, KY, outside CVG airport. 

• Lead JPL to 3rd party ISO9001 certification, and maintain JPL’s ISO9001 and ASA-0100 certification by coordinating and leading on-site and virtual audits.
• Oversee self-audit program, scheduling and following up on self-audits
• Maintain JPL’s corrective action process, including issuing corrective actions, escalating lack of response, ensure effectiveness of actions, and performing follow up reviews.
• Maintain JPL’s procedures- schedule periodic reviews of procedures, review/approve all quality procedures, track training/change management of new/updated procedures, and maintain database of procedures.
• Manage customer returns process
• o   Review customer returns for trends and issue corrective actions as required.
• o   Ensure proper tracking for customer returns.
• o   As required, issue credits to customers after review.
• Monitor vendor quality performance, both inbound and landed customer quality.  Perform on-site vendor audits as required.
• Ensure adherence to standards across all of JPL’s business units.
• Ensure operational quality of all warehouse processes, including paperwork, visual inspection, and packaging.  Track problems and address using corrective actions in tandem with warehouse team.
• Serve as on-site expert for warehouse quality – train staff to recognize defects, answering questions about certifications, trace, part conditions, visual inspections, or whatever else may arise.
• Coach warehouse team in improving inspection processes.
• Oversee drop-shipment quality. 

• Bachelors Degree in Engineering, Supply Chain, or related field.
• Experience in Aviation/Aerospace industry, preferably parts trading.
• Knowledge of aviation parts and certification requirements.
• ISO9001 experience.
• Six Sigma Black Belt or similar certification.
• Project Management
• ASQ or other certification desired. 

At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.

For this role, the annual base pay generally ranges from $80,00 to $100,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.

Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.