Analyst Identity and Access Management

Position Summary:

The Identity and Access Management (IAM/IdAM) Analyst will support the firm’s enterprise IAM transformation program, assisting in the day-to-day operations of IAM processes and tools. This role provides critical support for IAM services, including provisioning, de-provisioning, access reviews, and identity governance, helping to maintain secure, compliant, and reliable access to company systems and applications. Working closely with the IAM Manager, the IAM Analyst will contribute to the success of IAM projects and initiatives, aiming to enhance both security and user experience within the organization.

The ideal candidate will have an interest in developing technical skills in IAM, familiarity with access management processes, and strong problem-solving abilities. This role requires coordination with various departments, so strong communication skills are essential.

Essential Responsibilities:

IAM Operations and Support

• Perform day-to-day IAM operations, including user provisioning, de-provisioning, and management of role-based access controls (RBAC).
• Support IAM tools and technologies for secure access management, such as Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Access Management (PAM).
• Collaborate with IT, security, and business teams to troubleshoot access-related issues, ensuring minimal disruption to end-users.

Access Management and Compliance

• Conduct regular access reviews, working with internal stakeholders to ensure access rights align with the principle of least privilege.
• Assist in IAM audits by gathering evidence, documenting IAM processes, and ensuring compliance with regulatory standards.
• Support IAM governance activities by adhering to established policies, processes, and workflows.

Process Improvement and Automation

• Identify opportunities for automation in access management to increase efficiency and reduce errors in provisioning and de-provisioning.
• Assist the IAM Manager in developing and documenting process improvements to enhance security, streamline IAM operations, and improve user experience.
• Participate in projects to implement enhancements and changes to IAM solutions as required.

Monitoring and Incident Response

• Monitor IAM systems for abnormal activity or potential access risks, escalating incidents as necessary.
• Support IAM incident response efforts, assisting in the investigation and remediation of IAM-related security events.
• Document and communicate findings to the IAM Manager and security team.

Documentation and User Training

• Maintain documentation for IAM processes, procedures, and workflows to ensure consistency and compliance with security standards.
• Assist in the creation of user training materials and communication plans to educate employees on IAM policies and secure access practices.
• Provide front-line support for IAM-related user inquiries, escalating more complex issues as needed.
• Other duties as assigned.

Minimum Experience and Qualifications:

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field (or equivalent experience); OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
• One (1) year of experience in IAM, cybersecurity, or a similar technical support role
• Basic understanding of IAM principles and familiarity with tools like Active Directory, Okta, or other IAM solutions
• Knowledge of authentication and authorization protocols (e.g., SAML, OAuth, LDAP)
• Interest in developing skills with cloud IAM solutions and related technologies (e.g., Azure, AWS)
• Strong analytical skills with the ability to assess and troubleshoot IAM-related issues
• Ability to interpret access data, produce reports, and contribute insights to support IAM initiatives
• Effective verbal and written communication skills; able to convey technical information to non-technical users
• Collaborative approach to working with cross-functional teams, including security, IT, and business units
• Available for occasional overnight travel (up to 20%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Two (2) years of experience with Identity management/Identity Governance and Administration technologies, Active Directory, Privileged Access Management (PAM), Enterprise Information Systems
• High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives
• Industry certifications or willingness to obtain (e.g. CISSP, CISM, CRISC, CIPP, CISA)
• Ability to tailor communication style to different audiences (senior management, stakeholders, team members, etc.)
• Ability to work effectively with all levels and in diverse environments
• Ability to manage risk

Crewmember Expectations:

• Regular attendance and on time punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment.

Work Environment:

• Traditional office environment.

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $68,000.00 and $112,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.