Supervisor Operations

Position Title: Supervisor Station Operations

Position Summary

The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all Crewmembers/Crewleaders inside and outside of the Operations Center. This includes SysOps, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and Business Partners, where applicable. The Station Ops Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Ops Supervisor will also collaborate and closely partner with their managers in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.

Essential Responsibilities:

• Utilize Gate Management Systems (GMS) to formulate a gate plot, keeping in mind multiple variables including but not limited to: Fleet type, Aircraft Swaps, Customer connections, Minimum ground time, Gate Constraints, and Tow considerations
• Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations
• Ensure timely completion of aircraft moves working closely with Aircraft Ground Reposition (AGR) team
• Assist with determining root cause for delays and coding.
• Oversee the management and support of any Irregular Operation (IROP), or any station anomalies including Safety/Security, facility issues, metering; winter ops; emergency response; or tarmac holds
• Monitor radio frequencies as needed
• Set up international arrivals – coordinate with other airport agencies, e.g. Customs and Border Protection (CBP), Airport Authority, etc.
• Ferry and charter coordination
• Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
• Accountable to Ops Managers and/or General Manager for monitoring and safely executing daily flight activity
• Supports and coaches Ops Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
• Directs and guides Ops Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners to ensure effective day-to-day collaboration and accountability
• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
• Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
• Other duties as assigned, including special projects

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• Three (3) years of Customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) participation
• Ability to work all shifts including weekends, holidays and irregular operations
• Working knowledge of Office suite software such as Word/Excel/PowerPoint
• Strong verbal and written communication skills
• Ability to multi-task and prioritize tasks
• Ability to work under minimal supervision and in a team environment
• Outstanding attention to detail
• Highly organized and focused
• Ability to learn new technology and operating systems
• Where applicable, required to obtain and maintain United States Customs Clearance
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Available for overnight travel (10%)
• Must pass pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Associate’s degree in a relevant field
• One (1) year of leadership or Supervision experience, preferably in the Airline industry
• Prior Operations Controller experience
• Prior Operations experience
• Proficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager/Gate Planner
• Specialized skills or education, (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high level

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

• Computer and other office equipment
• Use of Radio Communications console
• Use of ramp side cameras

Work Environment:

• Traditional office environment
• Airport environment
• Subject to weather and elevated noise levels within airports
• Able to stand continuously up to four (4) hours at a time
• Shift work and irregular hours due to irregular operations.

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $63,000.00 and $77,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.