Position Title : Supervisor Station Operations
Position Summary
The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all Crewmembers / Crewleaders inside and outside of the Operations Center. This includes SysOps, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and Business Partners, where applicable. The Station Ops Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Ops Supervisor will also collaborate and closely partner with their managers in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.
Essential Responsibilities :
- Utilize Gate Management Systems (GMS) to formulate a gate plot, keeping in mind multiple variables including but not limited to : Fleet type, Aircraft Swaps, Customer connections, Minimum ground time, Gate Constraints, and Tow considerations
- Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments / stakeholders including System Operations
- Ensure timely completion of aircraft moves working closely with Aircraft Ground Reposition (AGR) team
- Assist with determining root cause for delays and coding.
- Oversee the management and support of any Irregular Operation (IROP), or any station anomalies including Safety / Security, facility issues, metering; winter ops; emergency response; or tarmac holds
- Monitor radio frequencies as needed
- Set up international arrivals – coordinate with other airport agencies, e.g. Customs and Border Protection (CBP), Airport Authority, etc.
- Ferry and charter coordination
- Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives
- Accountable to Ops Managers and / or General Manager for monitoring and safely executing daily flight activity
- Supports and coaches Ops Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback
- Directs and guides Ops Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners to ensure effective day-to-day collaboration and accountability
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events
- Evaluates daily Crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations
- Other duties as assigned, including special projects
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) DiplomaAt least eighteen (18) years oldThree (3) years of Customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) participationAbility to work all shifts including weekends, holidays and irregular operationsWorking knowledge of Office suite software such as Word / Excel / PowerPointStrong verbal and written communication skillsAbility to multi-task and prioritize tasksAbility to work under minimal supervision and in a team environmentOutstanding attention to detailHighly organized and focusedAbility to learn new technology and operating systemsWhere applicable, required to obtain and maintain United States Customs ClearanceMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeAvailable for overnight travel (10%)Must pass pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and Qualifications
Associate’s degree in a relevant fieldOne (1) year of leadership or Supervision experience, preferably in the Airline industryPrior Operations Controller experiencePrior Operations experienceProficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager / Gate PlannerSpecialized skills or education, (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to supporting an airport operation at a high levelCrewmember Expectations :
Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilitiesEquipment :
Computer and other office equipmentUse of Radio Communications consoleUse of ramp side camerasWork Environment :
Traditional office environmentAirport environmentSubject to weather and elevated noise levels within airportsAble to stand continuously up to four (4) hours at a timeShift work and irregular hours due to irregular operations.Physical Effort :
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation :
The base pay range for this position is between $63,000.00 and $77,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Salary : $63,000 - $77,000
