What are the responsibilities and job description for the Coordinator Station Operations position at JetBlue Airways?
Position Summary
The Coordinator Station Operations is responsible for all facets of station coordination / communication. The position requires quick thinking and an in depth knowledge of overall station operations. The Coordinator must display an intense desire to satisfy our internal customers : Flight, Inflight, Airports, Ground Operations, Maintenance, business partners, and System Operations.
Essential Responsibilities
Responsible for ramp control (where applicable) - coordination of aircraft movement with Aircraft Ground Reposition (AGR), other airlines and the Federal Aviation Administration tower
Accepts in-range calls and communicates info / requests via radio or other means to all departments
Obtains and communicates fuel loads to business partner
Monitors Sabre Interact, Movement Control, Flight Explorer and other necessary programs in order to support the on time departure of our flight schedule
Communicates crucial information to System Operations and all departments
Monitors and communicates connection issues, payload restrictions, customer disturbances, and any other abnormalities
Updates information into Movement Control to Flight Information Display Screens
Dissects and determines root or extenuating cause on flight delays and then enters delay coding / comments
Irregular operations management
Facility maintenance and security communications
Field Conditions Report updates throughout the day
Data collection for billing purposes
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year of JetBlue or prior airline experience
Ability to work all shifts including weekends, holidays and irregular operation
Working knowledge of Office suite software such as Word / Excel / PowerPoint
Strong verbal and written communication skills
Ability to multi-task and prioritize tasks
Ability to work under minimal supervision and in a team environment
Outstanding attention to detail
Ability to learn new technology and operating systems
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Where applicable, required to obtain and maintain United States Customs Clearance
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety
Preferred Experience and Qualifications
Prior operations department experience
Familiarity with weather reading
Highly organized and focused
Crewmember Expectations :
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance (uniform compliant)
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment :
Computer and other office equipment
Use of Radio Communications console
Use of ramp side cameras
Work Environment :
Traditional office environment
Airport environment
Subject to weather and elevated noise levels within airports
Able to stand continuously up to four (4) hours at a time
Subject to weather and elevated noise levels
Shift work and irregular hours due to irregular operations.
Physical Effort :
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
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