Product Manager IT Operations Products

Position Summary

The IT Product Manager is a key member of the Technology Products team, reports to the IT Manager – Operations and will be responsible for helping to define the overall product strategy and growing JetBlue’s Technology systems. The Product Manager will serve as an internal subject matter expert on all Operations Technology products and industry trends while ensuring that the Company effectively engages with all Operations technology consumers as we continuously expand our value-added services.

The IT Product Manager should have an understanding of the Operations technology products landscape and is focused on delivering viable solutions that contribute to enhancement to the Operation. The IT Product Manager for Operations Technology is comfortable working on high profile assignments, is motivated by determining new ways to improve processes, excels at detail oriented projects, can manage changing priorities and perform well under stress and time constraints, and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion and Fun

Essential Responsibilities

• Serve as a liaison between Technology Products team and Internal / External matrix partners to determine prioritization of items, lead business requirements development, review current / approaching releases, and ensure compliance with IT standards and procedures
• Work and collaborate closely with technology business partners and Product Engineering to discover and understand the solution, define the vision and scope and a release model that best supports the product and business needs
• Maintain a rolling eighteen month roadmap in collaboration with matrix partners to ensure that prioritized capabilities are being delivered in a consistent and timely manner
• Manage the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
• Identify Product Quality metrics that are met and / or exceeded by continuous improvement to ensure minimum disruption of business functions
• Participate in the Acceptance Testing and Quality control to ensure end products meet the business vision
• Serve as the first point of escalation for project and product related risks, issues across all environments
• Partner with other IT Product Managers to ensure alignment and best practices across the organization
• Research, prototype and recommend emerging technologies integration into JetBlue’s core business functions
• Other duties as assigned

Minimum Experience and Qualifications