What are the responsibilities and job description for the Senior Analyst IT Quality Assurance, Loyalty position at JetBlue Airways?
Position Summary
JetBlue Airways is looking for a highly motivated and detail-oriented quality Senior Quality Assurance (QA) Analyst who strongly desires to learn and actively participate in the end-to-end system testing process in a fast-paced environment. The role involves overseeing the testing strategy of feature changes, supporting efforts to refine and organize our general testing process and workflow, and mentoring QA Analysts. The Senior QA Analyst will have a passion for quality and site usability and own the quality of deliverables end-to-end, working closely with the company's Business, Product, and Product Engineering teams. The Senior QA Analyst will also work with the Development and DevOps teams and product stakeholders to ensure successful end-to-end Integration and API testing efforts.
Essential Responsibilities
Analyze requirements and develop the Test Strategy, Requirements Traceability Matrix, and test plan
Involvement and attendance during scrum meetings, discuss issues with the developing team, and timely fix issues
Lead a team of QA Analysts to support ongoing project efforts
Collaborate with technical teams, business teams, and product managers to ensure that testing is completed meeting their vision
Work on Customer Loyalty System
Help the Quality Manager determine testing scope and approach with an emphasis on test automation, and provide mentoring of junior analysts
Gather and maintain metrics specific to quality and software testing
Perform regression testing against the various builds of the application
Participate in the generation and validation of test plans, test cases, and traceability matrixes
Involvement in testing web services using Postman collection and verify responses with the User Interface (UI) application
Proactively participate in the review process of functional specifications and interface specifications for test planning and generating test cases
Track test case failures and remediation efforts, and validate the results
Involvement in defect tracking meetings with the developer and business team
Verify that web functionality meets business needs and provide a great user experience
Own end-to-end quality of features from test case writing to automation testing
Work closely with product owners, developers, and other test engineers in a fast-paced environment
Participate in the execution of the testing process in compliance with the Quality Assurance testing plan
Other duties as assigned
Minimum Experience and Qualifications
Bachelor's degree in computer Science or a relevant area; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma / GED and at least four (4) years of previous relevant work experience
Three (3) years of previous experience as part of a Software Quality Assurance Field
Three (3) years of previous experience using Test Management Software
Excellent verbal and written communication skills
Strong knowledge of software development lifecycle
Experience with QA processes in an agile environment
Experience working in the airline Industry
Fundamental awareness of loyalty programs, members and partners management.
Understanding of Microsoft Azure technologies
Ability to work in a fast-paced environment
Available for overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Five (5) years of previous experience as part of a Software Quality Assurance Field
Four (4) years of previous experience using Test Management Software
Knowledge and understanding of the factors that influence customer loyalty
Knowledge of analyzing and interpreting customer behavior, engagement and retention data
Knowledge to develop strategies that increase customer retention and promote customer loyalty
Familiarity with Agile development methodologies, such as Scrum or Kanban
Knowledge of different testing methodologies
Knowledge of Rest API and HTTP Methods
Working with Self-service and Kiosks applications
Experience with API Testing tools Postman or RestAssured
Knowledge of Microsoft Office Suite, including Outlook, Project and Excel, Word
Understanding programming languages like JavaScript, TypeScript, Node.js, Java etc. as well as Git Version Control System
Focused and driven to excellence to ensure the quality of deliverables
Excellent customer service and an understanding of how IT is ultimately delivered to the customer
Experience in Microsoft Playwright, Cypress, WebdriverIO, Selenium or other WebDriver protocol automation tool
Proficiently create test automation through low-code tools as well as through programming (such as using JavaScript, TypeScript automation tools via Node.js ecosystem, and Git for version control)
Crewmember Expectations :
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crew members are asked to assist with light aircraft cleaning
Must be an appropriate organizational fit for the JetBlue culture, that is, it must exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety and / or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment :
Mobile devices, desktops and related equipment
Work Environment :
Traditional office environment
Present for core hours but additional hours required for late releases as and when required
Physical Effort :
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation :
The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Senior Analyst IT Quality Assurance, Loyalty?
Sign up to receive alerts about other jobs on the Senior Analyst IT Quality Assurance, Loyalty career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Senior Analyst IT Quality Assurance, Loyalty jobs in the Orlando, FL area that may be a better fit.
We don't have any other Senior Analyst IT Quality Assurance, Loyalty jobs in the Orlando, FL area right now.
