Manager IT Software Engineering Cust Exp

Title : Manager IT Software Engineering Cust Exp Location : Long Island City, NY, US, 11101 Orlando, FL, US, 32827 Washington, DC, US, 20005 Salt Lake City, UT, US, 84121Category : Information TechnologyPosition Title : Manager Software Engineering – Customer Experience (LSC, OSC, SSC)Position SummaryThe Manager, Software Engineering – Customer Experience (CEX) is the technical point of contact for all customer reservation products in the designated area of responsibility. The Manager is responsible for planned initiatives, projects, and ongoing IT services, customer product delivery as well as business partner management. The Manager leads, coaches and develops a team of engineers focused on customer product delivery. The Manager will be involved in operational support of all customer products within scope of responsibility.The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.Manage a portfolio of products from conception to retirement (e.g. Passenger domain, Robotic applications, passenger event consuming applications, notification center, etc.)Lead and mentor a team of engineers (including tech leads) as well as business partnersEnsure that the software engineering team delivers with consistency, high quality and predictabilityCreate and promote a work environment focused on engineering excellence to attract, develop and encourage a culture of technical innovationPartner with product management and marketing teams and help develop the product vision and roadmapManage towards achieving product goals, contribute to product strategy and develop a product focused software engineering teamDevelop the technology roadmap for products in their area of responsibility to ensure security, reliability and scalabilityLeads the development of policies, standards and guidelines for building and supporting IT productsEstablish frameworks, design and integration patterns as well as guide the software development performed by business partnersResponsible for developing, maintaining and reporting a financial and resource plan for their area of responsibilityAct as the escalation point for operational support to assigned portfolio applications with around the clock accessibilityPartner with Strategic Sourcing organization to negotiate business partner contracts and service level agreements which aligns with business unit’s requirements and expectationsManage production and non-production environments through change control managementEnsure work practices are in line with all audits, security and regulatory requirementsPartner with other IT Managers to ensure alignment and drive efficienciesTake a significant role in leading and coaching direct team and / or indirect crewmembers to support the engagement, growth and development of Succession plan for the IT departmentOther duties as assignedMinimum Experience and QualificationsBachelor’s degree in a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma / GED and at least four (4) years of previous relevant work experienceFive (5) years’ experience in software development and / or production support services and having leadership and management experience overseeing software development teamOne (1) year of experience in an IT / Business liaison role managing relationships with business customersOne (1) year of experience managing large portfolios or operating budgets and deliveringOne (1) year of portfolio management, project delivery, and business partner managementKnowledge of large-scale Project Management (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), SEI, Agile Methods, Rational Unified Process (RUP)) and strategic planningKnowledge of technological fundamentals and conceptsStrong expertise in Java, microservices architecture, cloud platforms (preferably Azure), and data integration technologiesAvailable for moderate overnight travel (up to 35%)In possession of valid travel documents with the ability to travel in and out of the United StatesAble to work flexible hours and be available for emergency response on short noticeMust pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedPreferred Experience and QualificationsManaging an enterprise-wide budget processManaging a full project or initiative, including presenting recommendations to senior leadershipThorough knowledge of business function and thorough knowledge of business operations, objectives and strategiesExposure to JetBlue’s IT disciplines and interdependencies and how their needs drive IT strategyRegular attendance and punctualityPotential need to work flexible hours and be available to respond on short noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunMust fulfill safety accountabilities as prescribed by JetBlue’s Safety Management SystemPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilitiesEquipment : Computer and other office equipmentTraditional office environmentPhysical Effort : Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation : The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#J-18808-Ljbffr

Salary : $118,800 - $177,100