Position Summary
The Duty Manager, Maintenance Control reports directly to the Senior Manager Maintenance Operations Center. The Manager serves as authority when making operational decisions and provides consistent communication and coordination with System Operations Control (SOC), Line Maintenance and Heavy Maintenance personnel and leadership, Engineering, Inspection and Materials to maintain a seamless daily operation while maintaining the highest degree of safety.
Essential Responsibilities
- Continually design / implement action plans to reduce maintenance related delays and cancellations.
- Effectively monitor and manage the Minimum Equipment List / Configuration Deviation List / Non-Essential Furnishing's process for accuracy.
- Maintain department goals, performance objectives and training (including recurrent training) of all Maintenance Control personnel.
- Responsible for compliance of documented events such as robbed parts, Mechanical Reliability Reports, and Maintenance Irregularity Reports.
- Provides technical support to Maintenance Controllers and Pilots.
- Maintains constant surveillance of overall aircraft maintenance activity.
- Create / administer / manage the department's work schedules including managing / approving vacations, monitoring sick time and absences, ensures adequate staffing to meet operational needs.
- Supervises Maintenance Controllers.
- Complete all other duties assigned by the Senior Manager, Maintenance Operations Center (MOC) or higher in a timely manner.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Other duties as assigned.
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) DiplomaFederal Aviation Administration (FAA) Certificated Mechanic possessing Airframe and Powerplant ratingsFive (5) years of combined Line Maintenance / Heavy Maintenance experienceThree (3) years of Maintenance Control experience, or three (3) years in a supervisory / management role within Technical Operations, or as a Lead Aircraft Maintenance TechnicianDemonstrated ability to plan, organize and administer / delegate responsibilitiesAvailable for occasional overnight travel (10%)Must pass pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and Qualifications
Bachelor's degreeExperience operating in fast paced, high-pressure environmentsComputer literate in Microsoft Office suiteExcellent verbal and written communication skillsExcellent analytical abilitiesKnowledge of A320 / E190 / A220 platformsExcellent people skillsFederal Communications Commission (FCC) Radio LicenseCrewmember Expectations :
Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and PassionMust fulfill safety accountabilities as prescribed by JetBlue's Safety Management SystemPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and / or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilitiesThe use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.Equipment :
Computer and other office equipmentWork Environment :
Traditional office environmentPhysical Effort :
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation :
The base pay range for this position is between $130,000.00 and $160,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $130,000 - $160,000
