Senior Automation Engineer

Position Summary

JetBlue Airways is looking for a highly motivated and detail-oriented Senior Automation Engineer who is a strongly skilled Engineer with a focus on Automation in the Operations area. The Operations team is responsible for non-customer facing applications, specifically, crewmember-based applications. This is a unique opportunity to join an excellent team and have a meaningful impact on the quality engineering and automation process and culture.

The Senior Automation Engineer will have a passion for quality and application usability and own the quality of deliverables end-to-end, working closely with the company's Business, Product, and Product Engineering teams. The Senior Automation Engineer will also work with the Development and DevOps teams and product stakeholders to ensure successful end-to-end Integration and API testing efforts, and will perform Eggplant Automation scripting and execution of scripts in a hybrid environment.

Essential Responsibilities

• Analyze requirements and develop the Automation Test Strategy, Requirements Traceability Matrix, and test plan
• Experienced with quality assurance (QA) processes in an agile environment
• Involvement in and attendance of scrum meetings; discuss issues with product and development (Operations) team, and timely fix issues
• Lead a team of Automation Engineers to support ongoing project efforts
• Provide assistance to the Quality Manager determining testing scope, approach and effort with an emphasis on test automation, and provide mentoring of junior Engineers
• Gather and maintain automation metrics specific to quality and software testing
• Perform regression testing against the various builds of the application
• Proactively participate in the review process of functional specifications and interface specifications for test planning and generating test cases
• Track test case failures and remediation efforts, and validate the results
• Involved in defect tracking meetings with the developer and business team
• Verify that application functionality meets business needs and provide a great user experience
• Own end-to-end quality of features from test case writing to automation testing
• Work closely with product owners, developers, and other test engineers in a fast-paced environment
• Participate in the execution of the testing process in compliance with the Quality Assurance testing plan
• Write code that verifies and quantifies the quality of applications
• Understand software internals, debug code, automate repetitive tasks, and implement required automation to streamline our software quality process
• Define and implement improvements to our existing processes and automated tools with the goal of increased testing scope and efficiency
• Develop and maintain automated scripts promoting reusable components and maintainability
• Execute automated scripts and perform failure analysis to determine root cause of failure
• Drive the conversion of manual tests to automated whenever possible
• Assist with triage, diagnosis, and resolution of issues discovered across the platform
• Other duties as assigned
  
  
  

Minimum Experience And Qualifications

• Bachelor’s degree in Computer Science or a relevant area; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least five (5) years of previous relevant work experience
• Experience working in the airline industry
• Five (5) years of previous experience as a QA Automation Engineer
• Four (4) years of previous experience using Test Management Software
• Test Automation Tools experience with Eggplant or Microsoft Playwright
• Good understanding of Eggplant functional testing for IOS and Android
• Strong knowledge of software development lifecycle
• Understanding Microsoft Azure technologies
• Excellent verbal and written communication skills
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
  
  
  

Preferred Experience And Qualifications

• Familiarity with Agile development methodologies, such as Scrum or Kanban
• Knowledge of different testing methodologies
• Knowledge of Rest API and HTTP Methods
• Experience with API Testing tools Postman or RestAssured
• Focused and driven to excellence to ensure the quality of deliverables
• Ability to work in a fast-paced environment
• Excellent customer service and an understanding of how IT is ultimately delivered to the customer
  
  
  

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light aircraft cleaning
• Must be an appropriate organizational fit for the JetBlue culture, that is, it must exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
  
  
  

Equipment:

• Mobile devices, desktops and related equipment
  
  
  

Work Environment:

• Traditional office environment
• Present for core hours but additional hours required for late releases approximately once per week
  
  
  

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
  
  
  

Compensation:

• The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.