What are the responsibilities and job description for the Administrative Support Coordinator position at JEVS Care at Home?
Summary
Administrative Support Coordinator is responsible for providing administrative and clerical services to both internal staff and external individuals and / or entities. Administrative Support Coordinator reports directly to Senior VP of Home Care Services.
Responsibilities
- Provide exceptional internal and external customer service which supports our values of providing high quality home care while meeting the needs of clients and employees.
- Answer telephone calls and greet customers in a pleasant manner.
- Manage telephone greeting messages for holidays, unscheduled closings, and weekends.
- Act as primary administrator of the telephone system, RingCentral.
- Monitor, receive, sort, and distribute internal and external mail, faxes, voicemails, and emails to appropriate personnel.
- Prepare and modify documents including correspondence, reports, drafts, memos, and emails.
- Operate and maintain necessary equipment including copiers, printers, and fax machines, alerting appropriate personnel when any issues arise and / or repairs are needed.
- General data entry, filing, scanning, and faxing as necessary.
- Prepare and postmark outgoing mail using the postage machine and manage outgoing shipments for FedEx and / or UPS.
- Maintain adequate inventory of supplies by monitoring stock, placing orders, and working with vendors when necessary.
- Oversee the distribution and ordering of PPE.
- Assist in the planning and organization of events and functions, including placing food orders for meetings as necessary.
- Assist the agency with file retention by scanning and filing employee and client documents as needed.
- Issue caregiver and administrative employee ID badges.
- Assist caregivers with the UKG mobile app.
- Communicate building facilities needs through the JEVS Facilities department ticketing system.
- Adhere to JCAH policies and procedures, all applicable care standards and governmental laws and regulations.
- Adhere to all compliance practices and standards.
- Perform additional duties / special projects and reports, as assigned.
Required Education and Experience
Physical Requirements
May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 10% required to other JEVS locations.
