Cashier/Front End Associate

JOB TITLE: Cashier

DEPARTMENT: Front End

PURPOSE

Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.

WORKING RELATIONSHIPS:

Accountable and Reports to: Store Director; Asst. Store Director, Person In Charge, Front End/Service
Manager, Asst. Front End/Service Manager

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
• Genuinely thanks each customer and invites them back.
• Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans all products.
• Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
• Changes register tape and ribbons as necessary.
• Places merchandise in bags and or cart in a neat, organized fashion.
• Assists courtesy clerks as needed.
• Answers customer questions and concerns and follows-up with appropriate personnel.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
• Required to know value, look-up numbers, department numbers, and features of items for which money is received.
• Perceives immediate surroundings for customer needs and problems for store safety and security.
• Communicates clearly and distinctly on the intercom or telephone system.
• Reviews weekly store ad to note price changes and sale items.
• Keeps register area clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Retrieves grocery carts from the parking lot.
• Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
• Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)

• Must have the ability to solve practical problems and deal with multiple variables as they are presented.
• Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Have the ability to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
• Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.
• Must be able to work shift varying in length and times, including nights, weekends and holidays.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. May occasionally be required to work outdoors. Exposure to cleaning chemicals. There is significant responsibility to maintain customer service levels and handle multiple priorities. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB:

Cash registers, cardboard/trash compactor, calculator, telephone, intercom, cart strap.

CONTACTS:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Ability to Commute:

• Chicago, IL 60613 (Required)

Ability to Relocate:

• Chicago, IL 60613: Relocate before starting work (Required)

Work Location: In person

Salary : $15