Director of Healthcare Payments

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

The Director of Healthcare Payments will be responsible for building and executing growth plans for a variety of supplemental healthcare benefits accepted at Albertsons and nurture new opportunities to serve our customers by expanding their wallets and aligning our broad assortment of healthy food and health and wellness products to serve their well-being needs. This role manages relationships with Directed Spend processor partners and health plans with the goal of ensuring broad access to Albertsons stores and ecommerce shopping. This role will create innovative programs that connect preventive services delivered at Albertsons pharmacies and through the course of the primary care continuum, with rewards, to promote wellness and improve the adoption of preventive services. The position will be based in Boise, Idaho, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton CA, Denver CO, Dallas TX, Chicago, IL, or Fullerton, CA, Phoenix, AZ).

Main responsibilities

• Lead a team of managers who oversee operational, day-to-day components of Healthcare Payments programs, interface with Engineering, Product, Retail Operations and Merchandising counterparts.
• Responsible for identifying growth opportunities and innovation in Healthcare payments including but not limited to: preferred programs with regional and national health plans, innovation in ecommerce and behavior change through connections with Sincerely Health.
• Create new frameworks and reporting standards for internal and external use, that promote measurement of nutrition compliance (in accordance to FDA-defined nutrition guidelines and internal scoring models) and demonstrate positive impact of supplemental benefits on customers’ overall wellbeing. This may include partnering with external research institutions and organizations to publish research.
• Customer-centric mindset with a deep understanding of processor, health plan and category objectives to deliver best in class service
• Strong ability to interpret and tell stories with data. Responsible for annual planning, periodic and weekly reporting of leading and lagging indicators.
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Continuously monitor, learn and develop knowledge of supplemental benefits landscape and trends that impact coverage of OTC, supplements and food.
• Travel as needed to meet with processor partners, health plan and employer partners and collaborate with internal stakeholders within operations, pharmacy and health teams.

What we are searching for

• 10 years of Retail experience with roles in Pharmacy, Merchandising, Operations or similar relevant experience
• Strong organization and process, people development skills
• Strong analytical acumen and ability to build relationships
• Demonstrable initiative & persistence in the realms of innovation and process improvement
• Bachelor’s Degree in Retail Management, Business Administration or other related fields.MBA, relevant graduate, and post-graduate degrees are preferred.

We believe the successful candidate has these qualifications and experience:

• Demonstrates strong presentation skills with ability to prep and present based on audience including up to Senior Leadership, C-suite level
• Consistently drives financial results and customer growth through productivity and innovation
• Ability to foster partnerships with merchandizing and operations/divisional partners

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

A copy of the full job description can be made available to you.

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