What are the responsibilities and job description for the Support Specialist position at Jewelers Mutual Group?
Summary
The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency. The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime.
WHY Jewelers Mutual :
We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answer incoming calls and assist clients and prospects with inquiries, policy clarifications, and general support, directing requests to the appropriate staff member as needed
- Monitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team members
- Assist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as needed
- Support general data entry, filing, and scanning needs
- Collaborate with the team to maintain organized documentation and records of client interactions and transactions
- Contribute to improving customer service processes and procedures to enhance client satisfaction
- Perform additional administrative duties as assigned by supervisors to support agency operations effectively
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership Responsibilities
None
Qualifications
Certificates, Licenses, Registrations
None
Physical Requirements
