UX Designer Sr- Raleigh, NC

Summary

As a Senior UX Product Designer, you will be responsible for the end-to-end design process of our digital products, creating impactful experiences that align with user needs and business goals. You will collaborate closely with Product Managers, Engineers, and cross-functional teams to shape multi-channel consumer-facing applications and web platforms. Your expertise in user-centered design principles will enable you to create scalable, user-friendly solutions that drive business success.

WHY Jewelers Mutual

Jewelers Mutual is the leading specialty insurance company dedicated to serving the jewelry industry. We’ve been protecting jewelry and jewelry businesses for over 100 years, and today, we’re trusted by thousands of jewelers, manufacturers, and wholesalers, as well as millions of customers, to protect their most valuable jewelry assets.

But we are more than an insurance company. At JM, our mission is to raise the tide of the jewelry industry, and today, we do so by leveraging the power of tech, data, and AI to deliver cutting-edge solutions that serve the industry and its customers. We’re looking for smart and passionate people to join us and help build the solutions that will power the $350B global jewelry industry for the next 100 years.

About The POS Team

At Jewelers Mutual, we're excited to revolutionize the jewelry point-of-sale (POS) experience! Our incredible team provides innovative coverage options and smart technology solutions that transform a complex process into a seamless journey for everyone involved. Comprising a passionate Product Manager, a creative Product Designer, and talented Engineers, we’re collaborating closely to enhance our POS App.

Together, we’re driving business growth by creating user-friendly iOS and Android solutions that empower jewelers to effortlessly integrate insurance into their customer transactions. This is a fantastic opportunity to shape a product that not only streamlines workflows but also enriches customer experiences in stores. We can’t wait to see the positive impact we’ll make together!

What You’ll Do

• Collaborate with product managers and engineers to define product vision and strategy.
• Produce all design assets, including concept designs, user flows, wireframes, user scenarios, journey maps, mockups, etc., ensuring intuitive and seamless user interactions.
• Design user flows, navigation systems, and interactive prototypes that ensure consistency and coherence across all touchpoints of the user journey.
• Develop high-quality, visually appealing interface designs that align with our brand identity, enhancing the overall product experience.
• Conduct usability testing to gather feedback on design prototypes and validate design decisions, iterating on designs based on findings.
• Use both quantitative and qualitative data to inform design decisions, guiding product improvements with system data trends and user feedback.
• Conduct user research to deeply understand customer needs, behaviors, and pain points, synthesizing findings into actionable insights.
• Design for multi-channel experiences, ensuring usability and scalability across diverse touchpoints.
• Work within a small, empowered product team to balance business objectives with user needs, collaborating with engineers to ensure smooth implementation.
• Contribute to the development and maintenance of our design system, ensuring consistent design language and experiences across the product suite.
• Balance business priorities with user needs to create impactful experiences.
• Operate effectively in both collaborative environments and autonomously when acting as the sole product designer on a squad.
  
  

What You'll Bring

• Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, Psychology, or a related field.
• 5 years of experience in product design.
• Experience designing mobile applications and responsive designs.
• Proven experience collaborating with Product Managers and Engineers in a squad model to deliver customer-facing products.
• Proficiency in design and prototyping tools such as Figma and Adobe Creative Suite.
• Strong understanding of user-centered design principles and methodologies.
• Experience conducting user research, usability testing, and translating insights into actionable design solutions.
• Deep empathy for users, with the ability to conduct interviews, analyze feedback, and prioritize product planning.
• Excellent collaboration and communication skills, with the ability to present and justify design decisions effectively.
• Helpful but not required: Experience designing for native iOS and Android apps in direct-to-consumer environments.
  
  

Certificates, Licenses, Registrations

None

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
  
  

What We Offer

• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative & Inclusive Culture: Work alongside smart, passionate peers who value ownership and continuous learning.
• Modern Work Environment: Enjoy a state-of-the-art office in Raleigh’s North Hills, combined with a hybrid work model that balances teamwork and flexibility.
• Competitive Compensation & Benefits: Comprehensive healthcare, 6% 401k matching, generous PTO (including floating holidays), and One Pass for fitness subscriptions.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
  
  

At Jewelers Mutual, we’re empowering the jewelry industry with technology and building the future of our business. If you’re ready to take on a meaningful challenge and contribute to a growing team in a fast-paced environment, we’d love to hear from you.