What are the responsibilities and job description for the Customer Care Representative position at Jewelers Mutual Insurance Company, SI?
Summary
Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions.
WHY Jewelers Mutual:
We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
- Responds to omnichannel requests, providing support to customers, jewelers, and agents.
- Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
- Listen actively to customers to identify their needs and aim for first-call resolution.
- Utilize dual screens and multiple programs efficiently.
- Maintains consistency in adhering to all customer service performance metrics.
- Has a drive to meet goals and continuous professional growth.
- Opportunity for additional project work.
- Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership Responsibilities
None
Qualifications
- High school diploma or general education degree (GED) minimum requirement.
- 3 months to 1 year of customer service experience preferred.
- Proficient in Microsoft Office and Outlook
- Proficient in keyboarding and navigating multiple systems and screens simultaneously.
- Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations. A passion for jewelry is encouraged.
- Excels in accuracy, quality, and team collaboration.
- Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
- Excellent Multitasking and Computer Skills
- Demonstrate an ability to display patience, empathy, and active listening skills.
Certificates, Licenses, Registrations
None
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.