UX Researcher

Summary

As a UX Researcher, you will be responsible for leading the research efforts of user experiences across our digital product set. Working closely with UX Designers and cross-functional teams, you will leverage your expertise in research mythologies to drive the creation of innovative solutions that meet both user needs and business objectives.

WHY Jewelers Mutual:
We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conducting Research: Design and execute user research studies, using mostly qualitative and some quantitative methods, to understand user behaviors, motivations, and trends. Lead research initiatives that inform strategic product decisions
• Coordinating Participants: Coordinate and build participant repository for research sessions, including recruitment (sourcing and acquiring users for testing) and session scheduling
• Insight Finding: Synthesize findings into actionable recommendations to drive impact while maintaining high quality, even with quick turnaround times
• Research Readouts: Communicate research findings effectively through excellent storytelling, customizing communication based on stakeholder needs
• Trusted Partner: Support UX Designers in research efforts, building effective relationships with UX Designers, product teams, and stakeholders
• Create and Maintain Research Repository: Document and communicate research findings in a research repository for team members and internal partners to access
• Self-direction: Gather context and prioritize the most important and high-leverage research opportunities by working with UX designers and product teams–
• Identifies Opportunities: Brings to light journey-driven opportunities for improvement or new products

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• 2 years of conducting UX research in-house
• Bachelor’s degree or equivalent education/and or experience in UX research or similar will be considered.
• Direct experience conducting design research across different types of methodologies (qualitative, quantitative, exploratory, generative)
• Highly skilled in qualitative research methods
• Ability to think strategically regarding the application of data and research
• Strong problem-solving capabilities, turning constraints into opportunities
• Detail-oriented and able to work independently.
• Ability to communicate research insights in compelling, memorable ways that drive clear action
• Ability to understand and relate to users' needs and perspectives
• A talent for identifying opportunities in user flows
• Ability to forge strong partnerships with product managers, designers, and cross-functional stakeholders
• Ability to prioritize time between multiple projects, and be flexible, adapting to changing priorities
• Eager to continue in development of research skills to the highest standards, including clear articulation of research objectives, thoughtful selection of methods, rigorous synthesis, and engaging and precise communication of findings

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.