Sr End User Experience Engineer

Summary

The Sr. Engineer, End User Experience will design, configure, and administer Microsoft 365 services like Exchange, Teams, SharePoint, and OneDrive. They will work to understand ongoing business and security objectives and translate those into solutions utilizing these services.

The Sr. Engineer will also assist with other team priorities such as conference room technology, endpoint and client operating system configuration, internal identity management, and more as needed.

WHY Jewelers Mutual:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Engages others throughout the company to provide guidance, understand needs, validate requirements, ensure compliance, negotiate security trade-offs, and deliver solutions utilizing Microsoft 365 services
• Stays abreast of industry trends and technology direction and uses that knowledge to refine the Microsoft 365 environment as needed
• Accountable for the development and maintenance of governance and systems documentation relating to Microsoft 365 services
• Development of automation capabilities to more quickly and consistently deliver Microsoft 365 services
• Contributes to short and long-term roadmap for all End User Experience supported systems
• Participates in an on-call rotation to provide support for End User Experience supported systems after hours
• Research and development, proof of concept initiatives, and related activities for end-user facing services
• Estimates complexity of assigned projects and programs and assists in defining project tasks and documenting the estimated effort
• Participates in problem-solving for complex systems and processes
• Mentors other team members and Service Desk technicians on techniques, methods, standards and processes
• Takes advantage of and participates in continuing education opportunities to develop technical skills and soft skills

Qualifications

• An information technology-related degree from a college or university
• Ideal candidates will have a minimum of eight to ten years of increasingly responsible experience in information technology with an emphasis on IT Infrastructure and Microsoft 365 technologies
• Advanced level experience configuring and securing Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive) and supporting services like Azure AD and Conditional Access
• Property/casualty insurance, financial services and/or jewelry industry experience is desired, but not required

Technical Skillset Requirement 

Microsoft 365, Exchange, Teams, SharePoint, OneDrive, Azure Active Directory, Active Directory, AAD Connect, Group Policy, Microsoft 365 Apps (Office), PowerShell, Conditional Access, Mobile Application Management, Windows client operating systems, conference room technology, familiarity with application delivery services like Intune and SCCM, familiarity with file servers

Certificates, License, Registrations

Recognized technology certificates that exhibit best practices across the Information Technology industry

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.