What are the responsibilities and job description for the WFH- Admin Assistant-Travel Booking position at Jewels Travel Destinations?
Are you ready to channel your passion for exploration into an exciting business opportunity? Join our team of and help craft dreamy getaways, unforgettable cruises, and perfect vacations for travelers worldwide!
Responsibilities
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Responsibilities
- Booking & Coordination: Arrange flights, hotels, car rentals, and activities to create seamless travel experiences for clients
- Customer Service: Provide exceptional support via phone, email, and chat—resolving inquiries, addressing issues, and ensuring overall customer satisfaction
- Data Entry & Record Management: Accurately maintain booking details, payments, and customer interactions in our CRM system
- Travel Advisory: Offer expert guidance on destinations, travel arrangements, and insurance options tailored to each client’s needs
- Problem Solving: Address unforeseen travel challenges (e.g., flight cancellations, itinerary adjustments) promptly and propose timely solutions
- Experience: Previous background in customer service or the travel industry
- Skills: Strong communication (both verbal and written), excellent customer service aptitude, and proficiency with travel booking platforms and CRM systems
- Organization: Capable of handling multiple tasks and prioritizing effectively in a remote environment
- Problem-Solving: Adept at identifying and resolving client concerns swiftly and professionally
- Flexibility: Willingness to work varied hours, including evenings and weekends, to accommodate different time zones and client needs
- Education: High school diploma or equivalent (additional travel/tourism certification is a plus)
- Remote Work: Enjoy the freedom of working from home in a supportive team setting
- Competitive Compensation: Salary commensurate with experience, plus potential performance-based incentives
- Professional Development: Access ongoing training and career growth opportunities in the travel industry
- Travel Perks: Take advantage of discounts on personal bookings and familiarization trips to broaden your destination knowledge
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