What are the responsibilities and job description for the Electronic Banking Support Specialist position at Jewett City Savings Bank?
This individual is the primary point of contact with customers who need assistance with electronic banking applications, such as online banking, debit cards, and telephone banking systems.
PRIMARY DUTIES:
Process business remote deposit capture batch files, and mobile deposit capture batch files, process holds as needed and maintain monthly activity reports.
Provide customer service and support for VRU (Voice Response Unit), Online Banking and cash management customers, and provide electronic banking support for branch staff.
Complete online account opening (e-Open & i-Open) processes as well as reporting activity.
Responsible for various account maintenance processes, including manual monthly service charging (Quicken and Quickbooks).
Monitor e-statement access.
Review daily debit card reports for possible fraud activity. Coordinate the banks’ response to debit card breaches, with guidance from manager. Maintain daily and monthly reports including call logs. Update customer records with travel notes and auto-biller changes. Complete Unusual Activity Reports as needed.
Perform system maintenance, to support customer electronic banking services, such as adding and deleting accounts, changing limits, or resetting PINS.
Process debit card orders that cannot be issued within a branch.
Facilitate the processing and posting of incoming and outgoing wire transfers transactions.
Verify daily reports, Verafin, funds transfers, address changes, debit card activity, ACH & Check Returns for accuracy.
Create reports for data analysis of insufficient funds fee reversals, RDC and e-statements.
OTHER DUTIES:
Serve as back up to Deposit Operations Assistant Manager and Electronic Banking Operations Specialist for completing critical daily activities, such as processing ACH and check exceptions, foreign collection items, stop payment maintenance, reviewing daily online banking reports for possible fraud activity and maintaining security logs tracking large dollar transactions and failed log in activity, all with a focus of fraud detection.
Serve as backup for BSA Associate during periods of extended absence. Duties include alert management, case management, SAR and CTR reporting and USA PATRIOT 314(a) searches.
POSITION REQUIREMENTS:
High school diploma or equivalent, plus at least one year of customer service. Must be customer service orientated and have strong decision making, attention to detail, computer, and communication skills, both written and verbal. Must be comfortable performing basic math procedures.
SCHEDULE:
Full Time
Monday - Friday 8am - 4pm
37.5 hours/week
Equal Opportunity Employer; Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected classification.
