What are the responsibilities and job description for the Senior Director of Member Experience position at Jewish Community Center Association of Indianapolis Inc?
Job Description
Job Description
POSITION SUMMARY
The Senior Director of Member Experience is responsible for overseeing and enhancing the overall member and guest experience. This role involves strategic planning, program development, community engagement and customer service excellence to ensure that all interactions with the JCC are positive, meaningful and aligned with the J’s mission and values. This position will continually strive to improve service delivery by streamlining systems, integrating quality standards, and maximizing resources. This position supervises the Directors of Membership, Fitness, Aquatics, and Racquet Sports.
A primary responsibility of this and all other jobs at the JCC is to ensure by
whatever rational and reasonable means necessary that each and every member, guest and
visitor leaves the JCC feeling just a little better than when they arrived.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General :
- Supervise Directors of Membership, Fitness, Aquatics, and Racquet Sports, providing support whenever necessary in matters relating to day-to-day operations of programs and special concerns cultivating a positive, collaborative, welcoming and customer-centered culture across the agency.
- Support Directors in relation to staff supervision and training, leadership development, long-term planning, marketing, budgetary matters, and responding to day-to-day programmatic issues / concerns / questions.
- Work with department Directors to develop and manage the annual budgets, making sound financial decisions to optimize resources and achieve revenue targets.
- Work with Directors in developing new programming ideas for key constituent groups which support the agency’s vision and direction.
- Develop a plan and strategy for providing the highest level of customer service in all departments and at all touchpoints.
- Maintain bi-weekly formal supervision meeting schedule with all department Directors for the purpose of developing both short- and long-range plans for program / service development, leadership development, strategic planning and addressing tactical issues as well as assessing training needs.
- Work closely with HR on recruitment efforts and personnel; and provide for ongoing training, certification, and professional development across the team.
Strategy :
Sales & Marketing :
Budget :
QUALIFICATIONS
Education / Experience
Knowledge / Skills / Abilities
Interpersonal, Customer Service & Communication Skills
WORK ENVIRONMENT
This position requires the individual to be able to perform well in a fast-paced environment. It requires high mobility, standing, walking, bending and lifting. Must be able to lift and carry at least 45 pounds.
EEO STATEMENT
At JCC Indianapolis, our mission is to provide inclusive experiences that lead to personal growth and community building. We embrace and serve a diverse community, bringing together the best of multiple generations, cultures, religions, skillsets and thinking. We also know that the more inclusive we are, the better our community will be . As an equal opportunity employer, we stay true to our mission by ensuring that the JCC can be anyone’s community.
We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits
