What are the responsibilities and job description for the Fitness Service Associate position at Jewish Community Center of Cleveland?
Role and Responsibilities
The Fitness Service Associate is responsible for providing excellent customer service including monitoring the safety and cleanliness of all areas.
Specific Responsibilities
Essential Functions
- Provides excellent customer service and exhibits a positive work attitude. Greet and engage all members cordially and by name whenever possible. Remain visible and accessible to members and visitors while on duty to answer questions.
- Works collaboratively with FWR staff and management team to solve customer services issues.
- Continually monitor area for safety, cleanliness, and general maintenance needs.
- Cleans areas as required and wears proper protection when cleaning and handling food and providing first aid care.
- Reviews and understands information included in the Agency manual and FWR hiring packet.
- Knowledgeable of on daily, weekly and monthly programs and activities in order to answer customer questions in person and/or over the phone.
- Ensure that all service supplies and amenities are available and fully operational during work hours. Keep locker rooms clean and well stocked for member use.
- Ensure that towels are cleaned, folded, and are available to members on an ongoing basis.
- Confirm all persons entering FWR area or Club J locker rooms have the proper membership access cards.
- Attends meetings and special events as requested by supervisor.
- Administer emergency care to members and guests in need of assistance
- Work as a TEAM with all other departments
- Other duties and responsibilities as assigned by supervisor
Other Functions
- Ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
- Represent the Agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
- Treat fellow staff with respect.
- Upholds the professional standards of his/her field and always acts in a manner that is consistent with the best interests of The J and will protect and enhance its reputation and standing in the community.
- Adheres to The J’s code of ethics and avoids any real or perceived conflicts of interest.
- Shows respect for co-workers and members and an understanding of and appreciation for the diversity of the Agency’s staff, members, and audiences.
- Aspires to excellence in all aspects of his/her work and serves as a model for others.
- Be knowledgeable about all programs and activities offered by MJCC.
- Promote club services and activities
- Assist with keeping the club well stocked and clean
- Attend MJCC meetings and trainings
- Handle injury and illness and security incident reporting
Qualifications and Education Requirements
- High School Diploma or equivalent Previous health club personal training experience is a plus.
- One to two years of customer service experience.
- Ability to work non-traditional hours including evenings or weekends as scheduled.
- Strong interpersonal skills including patience, positive attitude and enthusiasm.
- Must be detail oriented, organized and highly responsive with a commitment to customer service
- Strong verbal communication skills
- Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
- AED/CPR/First Aid Certified
- Proof of citizenship or legal status
- Physical and Working Conditions
- Ability to take the responsibility for the health and safety of others
- Ability to stand for several hours in a same shift; ability to lift 45 lbs
- Must be able to stand, bend, lift and walk for extended periods of time.
- Fitness club environment
- Must follow OSHA and MJCC safety standards
