What are the responsibilities and job description for the Assistant House Manager position at Jewish Community Center of San Francisco?
As part of the Event Operations Team, the Assistant House Manger (AHM), is dedicated to delivering exceptional day-of house management and customer service support for a diverse array of JCCSF programs and events. The AHM plays a pivotal role in assisting in front-of-house operations while following safety protocols and ensuring the comfort of our guests. This is a part-time, overhire position, to be scheduled as needed based on event schedules.
RESPONSIBILITIES:
- Event Coordination: Assist in the day-of coordination and execution of front-of-house procedures as outlined by the House Manager throughout events, encompassing show protocols, safety regulations, late seating policies, and additional responsibilities as needed to ensure a seamless event experience from start to finish.
- Venue Preparation: Assist in ensuring that the venue spaces are properly set up before each event in accordance with event planning documentation.
- Contact: Function as the primary point of contact alongside the House Manager for addressing audience member needs during events.
- Guest Services: Provide excellent customer service to event attendees, addressing their inquiries in a prompt and courteous manner.
- Safey and Security: Assist in maintaining safety for guests and staff by implementing and enforcing venue policies and procedures.
- Collaboration: Collaborate with Security, Front Desk, Facilities, Stage Manager, and Production to ensure smooth performance operations.
- Inventory Management: Assist in managing inventory for events, including tracking supplies, equipment, and other resources.
- Vendor Coordination: Liaise with vendors to ensure deliveries, load-ins, load-outs, and setups go according to plan.
- Post-Event Evaluation: Assist in evaluating the success of events by collecting and communicating feedback to House Manager and identifying areas for improvements.
- Administrative Tasks: Assist in maintaining accurate records of show activity, attendance, door operations, and any incidents that occur, providing feedback to relevant supervisors.
REQUIREMENTS
- One or more years’ experience in event planning, theatre venue or hospitality management.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Excellent verbal and written communication skills. Comfort interacting with guests, vendors, and other stakeholders. Must be able to convey information clearly and professionally.
- Dedication to providing exceptional customer service and ensuring the satisfaction of event attendees. Cool under pressure, patient, and able to work with a variety of personalities. A friendly and approachable demeanor is important for creating a positive atmosphere.
- Availability and openness to working event-based hours, which may include evenings, weekends and occasional holidays. Events often take place outside of regular business hours.
- Understanding of health and safety regulations applicable to events, including crowd control measures and emergency procedures.
- CPR certification preferred.
WORKING CONDITIONS
Work takes place in a large community center, and involves regular contact with staff, visitors, and patrons. The role requires a dress code of professional black attire – (long pants or skirt, no jeans, no accessories).
PHYSICAL REQUIREMENTS
Must have physical stamina; able to stand and walk for several hours. Regular seated/standing use of computers and other office equipment.
STATUS
Non-benefited, non-exempt
HOURS
As assigned to work events during the programming season. Schedule may include nights, weekends, and holidays.
