What are the responsibilities and job description for the Fitness Center Floor Staff - Park Heights position at Jewish Community Center?
Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community. If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.
The Fitness Center Staff (Staff) are the face of JCC Fitness at the Park Heights J! They are the front line and hold the great responsibility of being able to make or break a member’s experience at the J. The safety and experience of all members is the top priority of the Staff. Staff must take the initiative to meet, greet, and assist all members. Staff must be able to communicate and relate well with others. Staff are responsible for customer service, standard operations, monitoring, and cleanliness of the JCC Fitness Center.
- CPR/AED Certification
- First Aid Certification
- Current and broad knowledge of equipment and body mechanics
- Strong customer service skills including an outgoing personality; a friendly disposition, self-confidence, and maturity. Should be an approachable role model.
- The ability to work a flexible schedule.
- The ability to maintain a healthy and neat appearance. (Black bottom and staff shirt with name tag and staff badge.)
- Practical experience in the field.
- Current Personal Training Certification (nationally recognized and NCCA accredited) is preferred.
- Practice a high-level of customer service
- Take a proactive approach to member retention by developing solid relationships and serving each member above and beyond expectations.
- Maintain a positive, enthusiastic, and helpful attitude
- Represent the JCC of Greater Baltimore Fitness Department in a positive and professional manner at all times
- Address members’ concerns, suggestions, and complaints in a timely, professional, and consistent manner
- Provide and schedule new member Welcome Workouts
- Ensure equipment is in good working order and clean daily as requested
- If equipment is in need of service, follow established procedures to either fix equipment or notify the appropriate responsible parties
- Attend regularly scheduled meetings for department
- Shift duties
- Complete hourly headcounts
- Check your JCC email with regularity for news and updates
- Familiarize yourself with the program guide so that you may educate our members and/or answer their questions about programs and events that take place within our buildings
- Perform other duties as assigned
The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.
