What are the responsibilities and job description for the Billing and Administrative Receptionist position at Jewish Family & Career Services of Atlanta (JF&CS)?
Description
Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.
Working At JF&CS
At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.
Benefits
Purpose
As an ambassador of First Impressions, we are seeking a proactive and self-motivated Billing and Administrative Receptionist to join our team. The ideal candidate will be a self-starter who can efficiently manage both billing and reception duties with minimal supervision. This role requires an excellent communicator who demonstrates compassion and discretion, and embraces the wide community of clients served at JF&CS. The receptionist is responsible for all aspects of the general and clinical reception areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Self-starter
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Must be computer literate. Must be proficient with software packages such as Microsoft Office, Windows 10, Teams, and Outlook. Must be detail-oriented. Must be able to work with or contribute to a work group or team to complete an assigned task. Must present in a professional manner utilizing appropriate communication, dress, and appearance. Must be able to plan, organize, and prioritize time and workload to accomplish tasks and meet deadlines. Must be able to deal with people in a manner that shows sensitivity, tact, and professionalism.
Computer Skills
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
EDUCATION And/or EXPERIENCE
JF&CS is an equal opportunity employer, committed to providing a workplace free from harassment and discrimination. We embrace our employees' unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.
Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community, and our experienced professionals bring integrity and compassion to their work in the fields of aging and older adults, career counseling, dentistry, mental health, intellectual and developmental disabilities, and need-based support services. We serve thousands of individuals annually regardless of age, race, religion, national origin or ability to pay.
Working At JF&CS
At JF&CS, we hold these values close to our heart: Commitment and integrity, compassion and respect, innovation and collaboration, professionalism, and responsiveness to diverse needs. Guided by Jewish values, and voted a Top Workplace for 2022 by the Atlanta Journal-Constitution, we are a welcoming community of professionals passionate about making a difference in the community. For testimonials from staff on what it’s like being part of the JF&CS family, you can visit our Careers page.
Benefits
- Up to 20 days paid time off per year
- Paid holidays
- Health, Vision, Dental Insurance
- 401(k) savings plan with employer matching
- Paid Parental Leave
Purpose
As an ambassador of First Impressions, we are seeking a proactive and self-motivated Billing and Administrative Receptionist to join our team. The ideal candidate will be a self-starter who can efficiently manage both billing and reception duties with minimal supervision. This role requires an excellent communicator who demonstrates compassion and discretion, and embraces the wide community of clients served at JF&CS. The receptionist is responsible for all aspects of the general and clinical reception areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Self-starter
- Open and/or close the clinical or general reception area(s).
- Ensure that the reception area(s) are kept orderly.
- Be available to cover the main reception desk as needed.
- Answer all incoming phone calls and route them to the appropriate employee. Back up general reception during the day to answer incoming calls.
- Monitor the voicemail system and route messages to the appropriate employee.
- Greet clients and visitors, creating a warm and welcoming atmosphere.
- Operate security doors to ensure safety by confirming guest appointments.
- Inform staff of their visitors/clients by phone and/or email.
- Monitor daily appointments through scheduling software. Update client information, working closely with the Billing Specialist to ensure accurate fees.
- Handle all billing for appointments, addressing any balance inquiries or billing issues that may occur.
- Ensure accuracy of payments, both private pay and insurance fees, and process payments using payment software and tools. Follow all agency & HIPAA guidelines regarding confidentiality.
- Sort and deliver incoming mail as needed.
- Work with standard office equipment such as fax/copy/scan equipment, postage machine, and other basic office equipment. Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
- Ability to speak clearly, concisely, and effectively. Ability to listen and understand information and ideas as presented verbally. Ability to communicate information and ideas clearly and concisely in writing and to read and understand information in writing.
- Ability to calculate figures and amounts. Ability to apply concepts of basic algebra and accounting.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and provide quality solutions.
Must be computer literate. Must be proficient with software packages such as Microsoft Office, Windows 10, Teams, and Outlook. Must be detail-oriented. Must be able to work with or contribute to a work group or team to complete an assigned task. Must present in a professional manner utilizing appropriate communication, dress, and appearance. Must be able to plan, organize, and prioritize time and workload to accomplish tasks and meet deadlines. Must be able to deal with people in a manner that shows sensitivity, tact, and professionalism.
Computer Skills
- Strong working knowledge and background in Microsoft products and Canva. Comfortable with basic computer programs.
- Proven ability to work independently and take initiative.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Experience with billing and payment processing.
- Familiarity with HIPAA guidelines and confidentiality practices.
- Proficiency with standard office equipment and software.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
EDUCATION And/or EXPERIENCE
- 2 years of experience.
- High School Diploma or equivalent.
JF&CS is an equal opportunity employer, committed to providing a workplace free from harassment and discrimination. We embrace our employees' unique qualities, which fuel interest, innovation, and business success. As an EEO employer, JF&CS will engage in interactive dialogue regarding any accommodation requested based on medical or religious considerations.
