What are the responsibilities and job description for the Internship: Mental Health Helpline - MSW or BSW student position at Jewish Family & Childrens Service, Greater Boston?
Job Description
Job Description
Internship Title : Mental Health Helpline Internship - MSW or BSW Students
Hours Per Week : 24 hours / week
Job Location : Hybrid- Remote and Waltham, MA
Mental Health Helpline Internship – HYBRID / REMOTE OPPORTUNITY :
The JF&CS Access Team is the first point of contact for many callers and clients to our organization, and is comprised of JF&CS's helpline services, short-term case management, and our community synagogue liaison partnership service. Access team staff provide information and guidance to callers in complex situations, linking callers to the most appropriate community resources, as well as making personalized referrals to programs both at JF&CS and external organizations.
This is a great opportunity to gain experience in performing assessments, guiding, and counseling individuals and family members, and helping connect people with necessary community resources. Most of this work is 1 : 1 with clients. There are also opportunities for group work, cross-agency program learning and a range of clinical training opportunities. Additionally, you will have opportunities to come together with the Access Team and other JF&CS program teams to discuss case examples that provide insight into clients' and callers' lived experiences navigating various systems.
Responsibilities include :
- Working with and addressing the needs of the following populations : individuals with mental illness and / or disabling conditions, children and adolescents, parents and other family members, older adults, and other service providers and professionals.
- Clinical modalities used include motivational interviewing, social casework, psychoeducation, supportive counseling, needs assessment, among others.
- Providing telephonic support, needs assessment, guidance, and counseling to callers around complex clinical situations, personal and family dynamics, and identified problems.
- Community resource linkage for callers : identifying and sharing resources, providing benefits and systems education, orientation to the social service and mental health landscapes in Massachusetts.
- Providing short-term, transitional case management to callers who identify needing additional assistance in connecting with the resources, referrals, and programs the Access team provides them. This includes help with referrals and coordination with other programs, services, and agencies, and help with applications.
- Performing initial screenings for Path to Well-being, JF&CS's partnership with McLean Hospital that provides a virtual cognitive behavioral therapy treatment, and follow-up with program participants around additional needs and resources.
- Researching external resources, services, and programs related to the needs areas of callers and helping to create and maintain the electronic resource database.
- Participation in team meetings, maintaining clinical record documentation, daily progress notes, service plans and goal assessments.
What we offer :
ABOUT JF&CS
For more than 150 years, Jewish Family & Children's Service has been helping individuals and families build a strong foundation for resilience and well-being. We intentionally serve and employ people of ALL faiths, backgrounds, cultures, and abilities.
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Salary : $2,400
