What are the responsibilities and job description for the Member Support Staff position at JEWISH SILICON VALLEY?
Job Details
Description
Position Summary:
Member Support Staffers play a key role in welcoming members to the JCC by helping them to settle into and engage with new entry and security protocols, particularly those new protocols established to address Covid-19 Shelter in Place Orders and California Phased Opening requirements. This role’s mission is to create a safe and welcoming environment for the community that fosters the well-being of all people and is rooted in Jewish values and traditions.
Essential Functions will include but will not be limited to:
- Meet, greet, and provide information to every member/guest requesting access to the facility.
- Check-in guests with reservations for pool/fitness/tennis facilities using the automated reservation system.
- Confirm health eligibility consisting of CDC quick symptom check, take body temperature using touchless infrared thermometer and record results.
- Conduct health ineligible members/guests to contact trace checkpoints and isolated egress points to facilitate safe exit.
- Assist members/guests by providing wayfinding services and information.
- Manage the fitness areas by providing support for equipment use and monitoring for safety.
- Maintain a clean work environment by conducting frequent cleaning of surrounding areas and other areas, as instructed.
* Perform other duties as required or directed by Management and/or as business dictates.
Specific Skills:
- Strong customer service experience
- Exceptional attention to detail and follow-through
- Ability to follow changing directives and communicate impacts clearly and effectively
- Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community
- Maintain confidential information at all times
- Demonstrate superior communication skills both verbally and written
- Be highly comfortable with various web applications/portals and device technologies including Smartphones, Tablets and Windows based computer applications.
- Maintain a can-do, friendly, supportive demeanor at all times
- Maintain a commitment to service through a Jewish lens.
Qualifications
Qualifications:
- 1 year of demonstrated excellence in Customer Service (preferred)
- Understands the importance of administrative and safety procedures
- Demonstrated effective communication skills – both verbally and written
- Consistent positive attitude (required)
- “Can-Do!” work ethic
- Ability to multi-task through competing priorities
- Generally, Monday through Friday during business hours - will require occasional evenings and/or weekend work.
- Able to lift up to 35 pounds, when necessary
Working Conditions:
Community Center, pool, tennis and fitness environment Ability to sit or stand (alternately) for extended periods of time Ability to work on computer/phones for extended periods of time Ability to navigate the facility by walking, use of assisted mobility device, climbing stairs or use of elevator, while conversing with members, co-workers and guests. t.
Salary : $16 - $17
