What are the responsibilities and job description for the ACCESS SERVICE REPRESENTATIVE - FULL TIME - DAY position at JFK Johnson Rehabilitation Institute?
Access Service Representative - Full Time - Day
SOUTHERN OCEAN MEDICAL CENTER Manahawkin, New Jersey
Apply
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Access Service Rep is the database manager for patient demographics in hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables. This role manages patient financial data in the hospital information system to ensure timely and successful reimbursement. These responsibilities are key for the network continuum while providing excellent customer service and patient safety
Responsibilities
A day in the life of an Acceess Service Representative at Hackensack Meridian Health includes:
Education, Knowledge, Skills and Abilities Required:
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2023
US News & World Report 2023
US News & World Report 2023
US News & World Report 2023
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.
SIGN UP
SOUTHERN OCEAN MEDICAL CENTER Manahawkin, New Jersey
Apply
- Requisition # 2025-159759
- ShiftDay
- StatusFull Time with Benefits
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Access Service Rep is the database manager for patient demographics in hospital information systems and other integrated systems that support the Lifetime Clinical Record and receivables. This role manages patient financial data in the hospital information system to ensure timely and successful reimbursement. These responsibilities are key for the network continuum while providing excellent customer service and patient safety
Responsibilities
A day in the life of an Acceess Service Representative at Hackensack Meridian Health includes:
- Consistently evaluates documents and collects the financial obligation of the patient adhering to insurance and EMTALA regulations. This will be measured by, for example, but not limited to: co pays, deductibles, coinsurance, and self-pay fees.
- Demonstrates a flexible work style with ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion.
- Adapts quickly to changing conditions, assimilating new processes into job functions, and taking ownership. These can be measured by, for example, but not limited to: registration/applications, scanning, wait times, abandoned calls bedside registrations, appropriate use of time, etc.
- Accurately collects, records, and reports complete information using interview techniques and critical thinking skills. These can be measured by, for example, but not limited to: Demographic Information, INR, Revision of ET Quick Registrations, Accuracy of Patient Status Transfers, Vault Counts, Audits, Number of duplicate account creation, Primary Care Physician Information, Email Address, MSP, etc.
- Consistently demonstrates skill and knowledge of resources available to assist in critical decision making, These can be measured by, for example, but not limited to: HDX, Web-sites (ie: Access, CareCore, Passport, Insurance Companies, Code Correct), Scheduling system, Compass, Navinet and Med Metrix.
- Consistently documents the status of tasks that support responsibilities in the workflow process in the appropriate locations. These can be measured by, for example, but not limited to: Automated eligibility, Consents, Important Message from Medicare, Patient's individual financial responsibility, copays, deductible and coinsurance, Authorizations/Referrals.
- Consistently completes the financial workflow process using critical thinking skills and interview techniques. These can be measured by, but not limited to cash posting, COB, timely management of the DNFB and tracking LOS, authorizations, medical necessities, referral and NOA requirements, technical denials, Account activation, Managed Care insurance benchmarks.
- Works in collaboration with our customers. This can be measured by, for example, but not limited to: accepts responsibility for own actions while taking ownership of department outcomes, proactively seeks opportunities to enhance knowledge in various departments to assist in the smooth delivery of services, mentors team members, ensures smooth process flow and safe environment, demonstrates good judgment, critical thinking and fosters service recovery by properly identifying, resolving, and reporting customer issues.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Ability to multitask
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
- Bilingual (English/Spanish)
- Previous experience within health-care registration and/or scheduling
- Bachelors Degree
- Proficiency with insurance eligibility/authorization systems
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
- X
- LinkedIn
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2023
US News & World Report 2023
- HUMC - #1 Hospital in NJ & #5 in NY Metro Area
US News & World Report 2023
- Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
US News & World Report 2023
- JSUMC - #6 Hospital in NJ
2023
2023 & 2022 Magnet Designations
for 9 HMH Institutions
2022
Newsweek 2022 Best Hospitals USA
- HUMC - #57
Newsweek 2022 America’s Best Addiction Treatment Centers
Blake Recovery Center at Carrier Clinic - #2
2023
Diversity Inc. 2023
Top Hospital and Health Systems
2022
Becker’s Hospital Review 2022
- Top Places to Work in Healthcare
- Registered Nurse - Maternal Child Services - F/T Days JERSEY SHORE UNIVERSITY MEDICAL CENTER Borough of Neptune City, New Jersey
- Physical Therapist-VHS Home Care-FT (Bergen/Passaic/Morris counties) VHSNJ AT HOME LLC Woodland Park, New Jersey
- Patient Care Technician - Telemetry - Per Diem Days JERSEY SHORE UNIVERSITY MEDICAL CENTER Borough of Neptune City, New Jersey
- Patient Care Technician - 5 Pavilion East - Oncology - Full Time Evenings (3:15pm-11:45pm) HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey
- Certified Medical Assistant - Neurology - Physician Practice HMH PHYSICIAN SERVICES, INC. Paramus, New Jersey
- Certified Medical Assistant - Neurology - Physician Practice HMH PHYSICIAN SERVICES, INC. Paramus, New Jersey
- Certified Medical Assistant - Multi-Specialty - Physician Practice HMH PHYSICIAN SERVICES, INC. Edison, New Jersey
- Certified Medical Assistant - Multi Specialty - Physician Practice HMH PHYSICIAN SERVICES, INC. Borough of Eatontown, New Jersey
- Certified Medical Assistant - Multi-specialty- Physician Practice HMH PHYSICIAN SERVICES, INC. Bayville, New Jersey
- Certified Medical Assistant - Multi-Specialty - Physician Practice HMH PHYSICIAN SERVICES, INC. Bayville, New Jersey
- Environmental Service Aide (Housekeeping) - Full Time - Day HMH CARRIER CLINIC INC Belle Mead, New Jersey
- Registered Nurse - CC Adult Psych &Addiction Unit - P/T without Benefits Evenings HMH CARRIER CLINIC INC Belle Mead, New Jersey
At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.
SIGN UP
