What are the responsibilities and job description for the Help desk technician position at JFR Staffing?
Our client is a leading IT services firm that specializes in managed IT services, managed cybersecurity, cloud solutions, business process automation and strategic IT consulting.
They are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesses.
They provide nationwide, 24 / 7 / 365 IT support for all user devices, desktops, laptops, phones, concerns and how to questions.
Looking for a candidate that meets the following criteria :
- Exceptional written and oral communication skills.
- Experience troubleshooting the most difficult problems involving hardware and software
- Experience working with and troubleshooting new and unfamiliar software
- Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems.
- Strong documentation skills.
- Ability to mentor junior team members
- Strong technical background
- Desire to solve complex problems Required Knowledge :
- Windows 10
- Windows 10
- Windows Server 2012-2019
- Office 365 and Exchange Administration
- Active Directory
- Group Policy
- LAN and WAN Networking
- Routing and Switching
- Firewall Rules, Services, and Configurations
- Hyper-V and / or VSphere / ESXi
- Network Printers and Deployment
- Advanced Hardware and Software Troubleshooting
- Powershell
Preferred :
- MSP Experience
- SonicWall
- Ubiquiti Equipment
- Connectwise Ticketing
- Screenconnect
- Solar Winds Backup
- Connectwise Automate
This position is full-time on site in Great Neck, NY
Last updated : 2024-11-17
