Office Assistant - Behavioral Health

Company Overview

Everyone experiences difficulties or emotional struggles at some point in their life. JFS Counseling and Memory Assessment services can help them find their way. Before a client ever talks to a JFS therapist or Neuropsychologist, their first step to help in difficult times is to engage with the JFS Counseling Office Team; online, by phone, or by email. The Office Assistant oversees processes that the first time client encounters while looking for help, assures them that the details of their care are taken care of, and they are welcome.

At JFS we are led by Tikkun Olam, the Jewish tradition of “Repairing the world by acts of service and kindness, one person at a time.” We see each interaction with a client, a volunteer, or another staff person as an opportunity to repair the world. If you are an outstanding medical administrative office professional with 2-5 years of experience including some staff supervision, join the JFS Counseling Team and help to make JFS Counseling the supportive place that helps people in distress find their way.

The Counseling Office Assistant will work with the team on administrative functions in our Counseling/Memory Assessment department. In this position, you will be responsible for the entire client/patient experience from the initial intake to keeping an accurate record/database. You will serve as the primary liaison for the Memory Assessment Program. You will ensure a positive client/patient experience in a manner that is sensitive to JFS’ service population’s cultural and socioeconomic characteristics.

Responsibilities:

Administrative:

• ·Serve as the primary liaison for the Memory Assessment Program and its specialized tasks such as: verify need for pre-authorization, receive referral, schedule appointment, send admission forms, collect admission forms, e-mail/text/call reminders, send reports to referring doctor and patient, create a shared file of record.
• Maintain patient files/database: enter patient information into EMR, scan and upload patient files/documents.
• Serve as backup to Counseling Office Assistant position as needed: front desk coverage, greet clients/patients, answer phones, assist clients/patients, schedule and verify appointments, collect, and process co-pays as required by the insurance company, and monitor office supplies and overall office appearance as needed.
• Process, coordinate and schedule intakes.
• Maintain list of reduced fee/grant Neuro clients.
• Coordinate with Counseling Office staff regarding client billing, find gaps in processes and solutions to issues that arise.
• Assist with the monitoring of the automatic insurance verification process, run daily reports and follow up as needed.
• Assist with verifying and tracking Counseling Client insurance coverage, verify need for pre-authorization, and co-payment information for each client upon initial intake, quarterly, and as needed.
• Assist with applying payments to client’s accounts each day and maintain reports
• Assist with maintaining insurance records in accordance with agency requirements.
• Assist with collecting, tracking, and reporting demographic and insurance client populations information.
• Train volunteers and others to cover Counseling front desk as needed.
• Assist with coordinating with HC Admin staff for office PTO coverage and develop emergency plan for when there is no coverage.

Daily Record Management:

• Gather initial client/patient information, create electronic record, ensure clients/patients receive and complete paperwork.
• Accurately maintain client files and database with appropriate documentation.
• Enter and update client information and appointments in database.
• Submit reports via fax/scan daily.

Other

• Serve as backup for surveys and preparing counseling reports for quarterly PQI meetings and annual reports and conducting follow-up surveys, and outcome/satisfaction surveys, capture statistical data and prepare Counseling reports for quarterly PQI meetings and annual reports.
• Assist client and clinicians with telehealth technology set up and trouble shooting.
• Other duties as needed.

Qualifications:

• Minimum requirement Associate degree in Business Administration or Medical Administration.
• Must be proficient with Microsoft Office: Word/Excel/Outlook/Teams.
• Experience verifying insurance and working with an EHR required.

If you are passionate about making a difference in people's lives through exceptional service and support, we invite you to apply today at JFS Richmond!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k) matching
• Life insurance

Schedule:

• Day shift

Education:

• Associate (Required)

Experience:

• Administrative: 1 year (Required)

Ability to Commute:

• Richmond, VA 23226 (Required)

Work Location: In person

Salary : $21 - $24