Counter Sales Branch Lead

Counter Sales/Branch Lead Job Summary

We are thrilled to announce that we are opening a brand-new location in Rochester, MN! J.H. Larson Company, an independent distributor of Electrical, Plumbing, HVAC, and DataComm products is expanding with this new site, joining our seven existing locations in Minnesota, South Dakota, and Wisconsin. As a family-owned business, we pride ourselves with our forward-thinking approach and our commitment to providing high-quality products through strong partnerships and exceptional service, and we can’t wait to bring that same passion to our new site as we dive into our 94^th year of business!

We are looking for a talented and dedicated Counter Sales / Branch Lead to join our team at our new location in Rochester, MN. The Counter Sales / Branch Lead is responsible for leading the day-to-day operations of the counter sales, ensuring exceptional customer service, operational efficiency, and the achievement of branch sales goals. This role combines hands-on-customer interaction with operational leadership, inventory management, and team development responsibilities. This is a fantastic opportunity to shape the future of our new site while advancing your career in a collaborative, fast-paced environment! 

What’s In It For You?

• Highly competitive benefits package
• Medical
• Dental
• Vision
• 401k with Employer Match
• Long Term and Short Term Disability
• Life Insurance
• Health Savings Account with Employer Match
• Critical Illness & Accident Insurance
• Employee Assistance Programs
• PTO and 9 paid holidays, as well as your birthday!
• A chance to be part of a brand-new site and team!

And more!

Responsibilities Include:

• Provide exceptional service and write orders for walk in, phone, and email customers, while promoting vendor-preferred, sponsored, and add-on items
• Assist with order pickups, keep up the calling queue
• Research and problem solve customer orders. Address escalated customer concerns and operational issues
• Lead and oversee daily counter and branch operations, collaborate with Branch Manager to meet sales targets and operational KPIs, and monitor/enhance the workflow of the counter team to maximize productivity. Train, mentor, and motivate employees while providing feedback and coaching to improve sales techniques and customer interactions
• Offer expert product knowledge, pricing, and recommendations tailored to customer needs. Develop and maintain positive customer relationships to drive repeat business
• Maintain accurate inventory management. Ensure stock levels are maintained, coordinate with purchasing to address low-stock and overstock situations and oversee product displays and organization to optimize accessibility and visual appeal
• Update displays and assist with product merchandising/facing. Maintain cleanliness of counter space and displays
• Update internal notes on orders
• Process daily sales reports, assist with invoicing and payment collection, and support branch safety and compliance
• Support warehouse operations and perform related duties as needed

Qualifications

Education

• Highschool diploma or GED

Experience and/or Training

• 1 year working in a warehouse environment as a team member, working with power equipment, and pulling orders. A solid understanding of warehouse operations, including receiving, storage, picking, packing, and shipping processes.
• 3 years in counter sales, customer service, or related roles, with leadership experience preferred
• Computer experience.
• Math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong oral and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one situations and to other employees of the organization.
• Self-motivated and self-starter
• Organized, strong time management skills. Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
• Strong analytical and decision-making skills.
• Ability to work safely and accurately. Familiarity with health and safety standards relevant to warehouse operations, such as OSHA regulations.
• A team player – work together with others to accomplish common goals of company.
• Detail oriented, organized, consistent, and tenacious.
• Knowledge of electrical, plumbing, HVAC components is helpful

Licenses/Certificates

• Valid US Driver’s license and/or reliable transportation

To join us at our new Rochester, MN location, you can apply today at www.jhlarson.com/careers, and while you’re there, contact us at jhlcareers@jhlarson.com to learn more about this amazing opportunity. We look forward to hearing from you!

We are an Affirmative Action and Equal Opportunity Employer.

Salary : $25 - $31