What are the responsibilities and job description for the Customer Experience Representative position at Jiffy Limited?
At Jiffy.com, we’re America’s go-to destination for the crafting processes. We empower crafters, small business owners, and hobbyists to turn their creative visions into reality with high-quality apparel, versatile transfer options, and custom shirts. Whether you’re designing personalized creations or launching a business, we make the process fast, seamless, and fun. Join us as we deliver top-notch customer experiences and inspire a community of passionate makers!
As a Customer Experience Representative, you’ll be at the heart of our mission, ensuring our customers enjoy a smooth and exceptional journey. You’ll help crafters, entrepreneurs, and creators overcome challenges, answer their questions, and succeed with their projects. From troubleshooting orders to assisting with print-ready artwork inquiries, your problem-solving skills and customer-first mindset will leave a lasting impact. You’ll also play a crucial role in identifying and resolving technical issues and have a voice in shaping improvements to enhance the customer experience.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture.
Key Responsibilities :
- Be a Customer Advocate & Problem-Solver : Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
- Diagnose and Troubleshoot Like a Pro : Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
- Leverage Technology to Drive Automation : Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
- Think Ahead & Improve the Experience : Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
- Master Multiple Platforms & Data Tools : Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
- Collaborate & Innovate : Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Requirements
Qualifications :
Benefits
Why Join Jiffy?
At Jiffy.com, we don’t just solve problems—we redefine how customer service is delivered. If you're passionate about customer experience, automation, and innovation, we’d love to hear from you!
