What are the responsibilities and job description for the Customer Service Advisor (CSA) position at Jiffy Lube?
Position Summary
Perform automotive service and installation activities associated with approved store products and services in an accurate and timely manner. Provide excellent customer service at all times. Interact directly with customers in a professional and helpful manner, providing information and guidance regarding vehicle service.
Work Environment
Jiffy Lube is in the customer service industry and having a "positive attitude" at the service center is essential. Attitude is a state of mind or feeling and is displayed or translated by actions. A "positive attitude" represents the people skills required at Jiffy Lube. Individuals with "positive attitudes" are :
Friendly | Courteous | Enthusiastic | Sincere | Positive | Helpful | Concerned
Major Duties and Responsibilities
Drive vehicles with automatic and manual transmissions.
- Make excellent customer service a top priority; exemplifies the behavior.
- Competently perform all authorized services provided by Jiffy Lube.
- Explain benefits of services & products to customers.
- Look up information for various applications.
- Operate point-of-sale computer system.
- Perform multi-point "Signature Service Oil Change" : drain oil and change oil filter; inspect vehicle; lubricate vehicle; check / fill various fluids; check / replace various vehicle filters; vacuum vehicle; clean exterior vehicle windows; inflate tires.
- Greet customers.
- Answer phones.
- Ensure all safety protocols are strictly followed at all times.
Expected Outcomes
Computer Skills
Other Duties
Responsible for the condition of the store :
Minimum Qualifications
Physical Requirements
Employee must be able to :
